All,



Over the weekend, the London Stock Exchange are migrating their trading platform/price feeds to a new technology, with several differences in the data format. This change will affect all data providers and all brokers, as they will be switched to the new system.



The new system will be live as of Monday 14th February.



We have been making the necessary changes and performing comprehensive testing to make sure that the change goes smoothly and does not affect our users. However, due to the complex nature and fundamental restructuring this change is forcing onto ALL data providers/brokers, there is a possibility that some providers may experience difficulties.



We are confident that the service should be working as normal, however, should you do spot any issues from open on Monday morning, please let us know.

Ian

Cheers for info Ian.

We shall all I'm sure be bearing in ind that this will be software version 1.0.0 issued after some in-house beta testing!!! Need one say more?

Ian, good luck.

Steve

No MMs on L2?

have restarted by doesnt change it

u are not alone

Morning All,

The LSE change over has caused a few problems, please accept our apologies.

Level 1 seems ok but level 2 is not.

We are working on a fix currently.

Best regards,

Geoff

We are still on this

TRADES SHOWING BUT NO MM POSITIONS.

Ducatiman. We are are aware of issues with level 2 particulary around SETS stocks. We are receiving market maker prices but not electronic order book. We have our team on this and as part of the migration have external consultants also working on it. Intraday charts also seem to be affected but level 1 seems OK.

Bull, my L2 is reporting trades but there are no mm prices/positions on L2. Will log out and back in to see if that helps, brb.

nope, no mm prices/positions on L2.

ducatiman. We can see them on the SEAQ stocks but not on SETs stocks.

We are very much on this to get it all fixed

Intraday charts are now coming back online

Intraday chart for UKX flatlining

Good Morning Ian,
I don't know what's happens with my L2 but I can not see orders and EMS are more than 1000 points in some Company's...
Can you please Help Me.
Regards
Silva

Silva,

Level 2 problems due to the LSE feed changes. Progress being made but still no order book I am afraid.

ValueMax,

Thanks, indices charts are being worked on as we speak.

Thanks,

Geoff

Getting some strange prices on L1 streaming prices.

Take AAL for example. It goes from a current (as I type) 30p down and then will flash 3p up and alternate between two prices.

Edit
Happening on other shares as well

Thanks Martini

I have to say that this is an absolute shambles, my criticism is levelled at the lse, moneyam are obviously a customer of the lse and therefore surely tests could have been run over the weekend to iron out any gliches before the market opened today. Even my broker is giving inaccurate prices. Might as well sign off for the day, at this rate it could be days before anyone can trade with confidence. Disgusting and amateurish, shame on you lse, I bet the yanks could implement these changes without chaos.

Miisleading informatiuon is not good for anyone-I have traded but with no confidence and without the insight that L 2 normally provides me.

Not worth watching today.

Ian /Geoff-how long do you think before the LSE cockup is back to normal??

Yuff - no time-scales available I am afraid.

Well - a complete joke today - god knows how much this has cost me - difficult to assess. I assume we will get some sort of compensation ?

bhunt1910-Sorry to hear it but you'll be lucky, to get compensation in this country you have to either be a criminal or not from these parts.

Agree with last comment, particularly as following a series of other problems.

I do however understand that is is also down to lse.

The fact is though that is not my fault or problem, I just pay for the service.

This was a known about changeover and there was obviously not enough understood about the new procedures / operation ahead of the changeover which must clearly be the responsibility of both LSE and MoneyAM

edit - refers to last but one post

advfn close price gkp 2.0387 3,584818 shares traded
moneyam close price 1.50 2,729.047 traded

53.87p difference.

advfn now 1.5951

Silence from MoneyAM..

Will Level 2 be working tomorrow? I understand other providers got theirs working early afternoon.

All,

Our sincere apologies for the lack of service today.

While we cannot guarantee that all will be well tomorrow, we are doing our best to remedy the situation.

Best regards,

Geoff

Thats not very reassuring Im afraid -presumably youve been doing your best to remedy the situation today with a marked lack of success.You havent addressed the the above question at all.

Amazing, whingeing shower! Were all in the same boat here, have some patience!

but we shouldn`t really all be in that boat should we Chris. This change was known about months ago. If you ran a business that depended on day to day sales would you allow this to close you down for a day, maybe more, I think not. LSE, A FTSE COMPANY! Can`t make a change without failing its customers! Some very bad management somewhere.

The irony is that the LSE is not taking the flak. It's the public facing websites that have to placate irate investors (including Selftrade who are also still struggling). I have got to agree that it seems irresponsible to go live with something as important as this, that still has major glitches.

My point exactly Harry, LSE to blame.

This latest LSE debacle followed hot on the heels of the MAM debacle last Monday, which I imagine tends to focus minds on the visible provider rather than the numpties in the background (LSE). Checked out a few other sites and brokers throughout the day, all of whom have suffered the same / similar issues. I would guess customer services at the LSE (if they have such a service) are getting a good kicking, well, I would hope so.

Just noticed this on Natwest Stockbrokers site:-

"Due to technical changes at the London Stock Exchange this weekend we have found that there are issues affecting the execution of UK Stop Loss Orders. While we work to resolve this issue with the London Stock Exchange please do not submit any new UK Stop Loss Order instructions. If you currently have a UK Stop Loss order in place, please cancel it and manually place a sell order online or over the telephone at the desired price. We apologise for any inconvenience."

It would have been nice to have had an email from them!

I'm not convinced the LSE are directly to blame for yesterday - except insofar as they decided to change systems because they made the mistake of basing their system on Windows Server and .NET under Clara Furse a few years ago, which was avoidable stupidity.

I suspect the problem here is that all the various brokers and data providers have their own proprietary systems interfacing with the LSE's, and while the LSE has tried to help, the ultimate responsibility falls on the providers to amend their systems. That's why we saw some companies manage without problems and others entirely fail to cope. If the problems lay solely with the LSE one might expect everyone in the LSE data ecosystem to be suffering but obviously they aren't.

Recently I had the chance to completely rethink price feeds when I wrote my own Level 1 software application - which ended up being part data feed and part market scanner. It's what I've wanted as a trader for a long time and frankly, I think it's what most other traders who use Level 1 would want if they saw it too. But designing it reminded me of how old our existing Level 1 systems are - MoneyAM is essentially using the same type of system as ADVFN and the design dates back to the 1990s. In other words a lot of these systems were written a long time ago and the original developers have moved on. If no-one's touched the code for Level 1 or Level 2 in several years it's almost inevitable that when changes suddenly need to be made it isn't going to be a smooth experience.

When I got that email from MoneyAM I knew it was probably going to go wrong, because that's how things are with MoneyAM. I said once before that personally I'd prefer it if MoneyAM raised their prices and made the service better and more reliable rather than creating the distinct impression that technically everything's held together with spit and glue. But would people pay more for a service that worked all the time and worked in a better way? MoneyAM must have crunched the numbers on this and the answer is no. So maybe we have to accept that we're flying the equivalent of EasyJet here and it is what it is. I pay the same now for two separate L1/L2 feeds that I paid for just one several years ago when MoneyAM seemed more like BA. MoneyAM's competitors have their problems so what we seem to be left with these days are a few companies competing at the bottom-end of the market for prices with the consequence that none of them are doing it very well. I think we just have to live with it.

You are joking. Prices have already been raised by some margin recently.
I pay a decent sum so expect it to work and be reliable!.
Otherwise i may just as well go elsewhere.

this is shocking going into a second day.

Kyoto - the funny thing is Proquote also still wrong on certain things and they charge 150 per month and are owned by the LSE! Otherwise you are right about budget service. Best you can do is pay for two or three providers and have two or three trading accounts and hope they don't all go tits up at the same time. Otherwise need to shell out for a Bloomberg or Reuters.

Good post Kyoto.

This is a general problem and I guess known about - For example, ARM shows as 643 +32, but a 2 day chart shows it as down on the day.

skinny,

Thanks, there is a current problem with closing prices for some sections of the site. streaming stockwatch appears to be ok.

Best regards,

Geoff

This has been a very odd one for us, this transition was meant to happen over 6 months ago, but kept being put back by the LSE because of technical issues their end.

Instead of running duplicate systems alongside each other to test, they gave us a small dump of test data and then a complete switchover, discontinuing one service and starting another. The changes in themselves were not huge except they discontinued publishing a mid price, so now there is no 'official' mid price and a number of other fields were changed around.

We tested this pretty rigorously; level 1 yesterday was okish but the LSE feed got flakey in the afternoon. Level 2 caused us a lot of head scratching because we could see the opening auction appear ok and Market Maker prices and volumes but the SETS order book although coming through was not displaying. This was tracked down to incorrect order types being set in the feed causing them to be ignored/behave strangely. We still see a -1 coming through with each order which again shouldnt be there and this is being addressed.

I can only apologise on behalf of MoneyAM, the LSE and the feed suppliers for such an appalling day. There is still work to be done and we are on it

As previously mentioned, streaming appears to be ok today

Bullshare,

Thanks for the work, which you and your team are doing.

A packet of aspirins is still cheap, but I would be prefer a bottle of Brandy,

Have a better day.

All,

We now have a fix for the -1 prices appearing in the Level 2 order book.

However, as it is a non-crucial bug we are going to deploy it tonight, after market close, so as not to jeopardise the current order book.

We expect all to be fixed ready for 2mrw.

Best regards,

Geoff

any chance you can sort the SNRP book out? thanks.

champagne ronny,

I am afraid that would involve releasing the fix during market hours; which as I say could possibly have an impact on the current service.

Geoff

thanks for all your hard work. We all get annoyed from time to time but realise this was more LSE than moneyam - well my thoughts anyway :-)

I agree, Kate. (You should have seen the mess TMF were in yesterday, for comparison's sake.)

I agree with your sentiments entirely kate bates, not knowing the technicalities obviously it would appear that the service providers have been dealt a pretty naff hand by the lse. Although frustrating i'm sure the work being done by the guys here to rectify the problem is very much appreciated by most.

Thanks folks, much appreciated.

Mike, one of my shares has only risen by 1% today, surely this is related to the LSE faff?

Geoff / Ian

Could you please check out the movements in my portfolio. I am looking at my holding of Equatorial Palm Oil (PAL) which hasn't moved today but todays movement is showing as +12.25%. This problem is across all my investments. The % movement change today is not correct. Is this still a problem with the new feed. Please advise.

Thanks

problem stockwatch and portfolio same current prices

stock watch GKP 170.12 down .88P

portfolio GkP 170.12 down 1.88p

Sympathies for you guys at moneyam - getting all this grief from something entirely preventable. LSE management (sic) should be roasted.

Problems on L1 on some slow no movers for example ash pth ocl etc where mid price is 0.00 but bid and offer tell us otherwise. I guess this is cos LSE does not publish mid price - muppets!

Bert

Thanks City10,

Will pass these on

Ian Geoff-I still rate MAM and would not change to any other L 2 provider. I for one am not blaming MAM.

Well Ian timed it well to become a Dad again!!! Congratulations to him and the family, is it a boy or a child? :o)

No doubt any lingering problems will be sorted in a flash when he returns! ;o)

portfolio prices are all over the place RXP,OEX,SQZ example
------------------todays
---------Price----Change----%
RXP--- 6.12p -- -2.38p -27.9% RXP open @ 5.83P
OEX---29p----- -3.5p -10.8% OEX open @ 29.75P
SQZ---38.62p- -2.12p -5.2% SQZ open @ 39P

Can you sort this please

DFGO,

We are currently looking into the problem with the Portfolio prices and will advise when we have a fix in place.

Karl

from The Register

Millennium bugs hit stock exchange
Crashing like it's 1999

By John Oates

Posted in Operating Systems, 17th February 2011 09:38 GMT

The London Stock Exchange suffered a second day of problems yesterday as its new trading platform struggled to function again.

On Tuesday the market failed to close correctly, causing confusion over closing prices for brokers and traders.

Yesterday the MillenniumIT system displayed zeroes against some bid and ask prices, according to City AM.

The low latency system is based on SUSE Linux Enterprise Server from Novell. It replaced a Microsoft.NET system built by Accenture. That system also had its share of problems.

Trading and news systems like Thomson Reuters which depend on LSE data apologised to customers for the outage.

TD Waterhouse told the FT: "Currently a technical issue between the LSE and one of our data providers is affecting stop loss orders on UK stocks. As an interim measure we have taken the decision to manage the existing orders on our book and stop taking new orders."

The exchange suffered a mysterious two-hour outage back in November when it switched over its Turquoise system to MillenniumIT. But that was blamed on "human error", which the exchange claimed was likely sabotage.

COULDN`T RUN A ..............IN A ................ (LSE THAT IS)
Moneyam seem to have coped very well, so thanks for that.
I see advfn are now able to display if a second, third etc rns is issued.
Some years ago I was told to "watch this space" when I enquired if moneyam could provide this service. Was also promised an rns advice on L2.
Seriously Chaps you may be cheaper and more pleasant to deal with but you need to get your fingers out or you are going to get left behind.

Hi,
The L2 Volume only has total volume but nothing is recorded against AT.

Regards

SETS volume STILL missing on L2

Maybe is time to say what is working propperly ...........

IF ANY

Mid price is OK on the stopwatch, about time

those below are out of order>>>>>>>>>>.....


Market Movers - Top risers and fallers between 09:00 and 10:00
BFN
Overall Market
TEST STOCKS ORD 10555.00 1055400.00%
BANCO BILBAO VIZCAYA ARGENTARIA S.A 1178.50 13247.30%
COMPAGNIE DE SAINT-GOBAIN COMPAGNIE 5038.50 12224.16%
BASF SE BASF SE REG SHS 6667.50 11031.05%
VOLKSWAGEN AG VOLKSWAGEN ORD 12027.50 10537.69%
DOWNING PLANNED EXIT VCT 3 PLC ORD 2.55 -96.62%
ATIA GROUP LD ORD ILS1.0 5.50 -95.60%
TEST STOCKS ORD 12.50 -83.97%
GARTMORE GROWTH OPPORTUNITIES PLC O 50.50 -75.00%
INVESTEC STRUCTURED PRODUCTS CALCUL 99.50 -72.81%

Still no SETS vol on L2-HELLO!

Sequestor we are aware of this and trying to get a fix in, as was the risers/fallers issue

have a look at 14:03 http://www.youtube.com/watch?v=8hUuwOZejNA regards S

Sardine: Ye olde ship inn, hope you charged them a filming fee:-)

ok

ta

portfolio

GKP 139.75p -17.25p -11.0%

stockwatch 139.25 -6.75 -4.62%

open 146.5 low 138

Java streaming charts aren`t.

something wrong again this morning?

Problems again at the LSE

"London Stock Exchange has put the SETS and SETSqx Trading Serivces into PAUSE - no continuous trading is currently taking place in order driven securities. Further update will follow shortly - LSE"

What a cockup.... THEY'D BEST RETURN TO THE OLD SYSTEM!!!!!!!!!!!!!!!

Do LSE outsource their IT development? If so, to whom?

It seems every time someone I know does a major IT upgrade - things go wrong - big time..........

"The LSE on February 14 successfully migrated trading in UK stocks to its new Millennium Exchange trading system, provided by Sri Lankan technology company MillenniumIT, which the LSE bought in 2009 to overhaul its technology systems."

Apparently MilleniumIT's staff was two Sri Lankans who owned a second hand acorn computer and lived above a take away in Columbo. The $30,000,000 the LSE paid for the rights to the technology is, apparently, non refundable.

:-) There are always risks and problems when we aim to make progress. NASA blew up loads of rockets and people before they got them into space. Now we have mobile phones and sat nav, so it was all worth it! I'm sure the stressed out techies at the LSE will get it sorted, and in the long term the system migration will be overall a positive thing.
Positively,
George

I wonder if the people who got blown-up see it like that ...

;-)

So George, will we then have a rns flag on L2 and an indication of a 2nd or third etc rns on the watchlist? Or will moneyam get left behind? Funny how every time I ask these questions there is never an answer. Or I am told to watch this space, agian!

ducatiman. We have no plans to add 2nd or 3rd news flag to the stockwatch at the moment. We will once again look at a news flag on level 2, it is on the wish list

What about Chi-x Bully? Presumaby still not looking at it?

l2 down

L2up again