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Streaming Services     

IanT(MoneyAM) - 26 Apr 2005 07:36

All,

Our suppliers are having a problem with the streaming services this morning which is affecting our level 1 and level 2 - I will notify you as soon as this has been resolved,

Regards

Ian

mackem - 26 Apr 2005 08:00 - 2 of 32

Is this why my monitor screen is blank this morning?

IanT(MoneyAM) - 26 Apr 2005 08:02 - 3 of 32

mackem,

yes this would be the cause - I will let you know as soon as this is resolved,

Ian

mackem - 26 Apr 2005 08:05 - 4 of 32

many thanks

mickeyskint - 26 Apr 2005 08:08 - 5 of 32

Ian it needs to be sooner rather than later. An important day for me.

MS

IanT(MoneyAM) - 26 Apr 2005 08:09 - 6 of 32

mickey,

As soon as they can be restarted I will let you know

Ian

bhunt1910 - 26 Apr 2005 08:12 - 7 of 32

I am back on line - thanks

mickeyskint - 26 Apr 2005 08:12 - 8 of 32

OK Ian thanks I know you're doing your best.

MS

IanT(MoneyAM) - 26 Apr 2005 08:14 - 9 of 32

All,

The streaming services should now be available please accept my apologies for the delay - if you are seeing a blank grey screen please restart your browser and this should clear the problem,

Regards

Ian

jimmy b - 26 Apr 2005 08:28 - 10 of 32

What do you mean restart browser Ian ??

jimmy b - 26 Apr 2005 08:30 - 11 of 32

Sorry im ok now too...

Mickinvest - 26 Apr 2005 08:30 - 12 of 32

looking at my watch list, BP seems to be streaming fine but the smaller companies seem to be stuck showing yesterday's closing price, price changes and volume?

Mick

patsym - 26 Apr 2005 08:31 - 13 of 32

i am same as above and am unable to get any current data

patsy

forest - 26 Apr 2005 08:32 - 14 of 32

Ian

I have still got yesterdays price & volume mixed up with news from today?

aldwickk - 26 Apr 2005 08:40 - 15 of 32

Prices all showing up as unknown.

ptholden - 26 Apr 2005 08:42 - 16 of 32

Same problems with smaller caps, still stuck on yesterday's data.

Xargon - 26 Apr 2005 08:44 - 17 of 32

Yes I have duff prices too

jailbird - 26 Apr 2005 08:51 - 18 of 32

yesterday's data and trades showing at the moment..on mnay stocks in my monitor

IanT(MoneyAM) - 26 Apr 2005 09:01 - 19 of 32

all,

We are looking into this, but due to the outage we had earlier we may not be able to remove these old prices.

Please accept my apologies and I will keep you posted,

Regards

Ian

jailbird - 26 Apr 2005 09:13 - 20 of 32

I rather have a small outage to resolve than have incorrect data all day!

cheltspy_pda - 26 Apr 2005 09:17 - 21 of 32

Unable to log in at all on the mobile service.

IanT(MoneyAM) - 26 Apr 2005 09:17 - 22 of 32

jailbird,

I understand what you are saying - this problem shoudl mainly be affecting the smaller caps,and the Sets should on the whole be fine, but if I do make any headway, I will let you know.

Ian

junnnn - 28 Apr 2005 09:53 - 23 of 32

Service is excellent, but outages are unacceptable especially in this business.

IanT(MoneyAM) - 28 Apr 2005 09:56 - 24 of 32

junnnn,

Thank you for your feedback - we did suffer an outage with our streaming services on Tuesday of this week which was out of hands, and resolved as soon as possible.

We try to maintain the best service we can and are proud of our record when it comes to site 'up time'. However, there is no internet site in the world that could guarentee 100% up time, and it is our job to limit any problems, which we have and will continue to be very successful in doing.

Regards

Ian

IanT(MoneyAM) - 09 May 2005 07:44 - 25 of 32

We are experiencing some problems with our streaming services on Level 1 and Level 2 this morning - we are working to resolve these and I will update you as soon as possible,

Regards

Ian

IanT(MoneyAM) - 09 May 2005 08:02 - 26 of 32

Both Level 1 and Level 2 services should now be fully operational - if you do see any residual problems, please let me know,

Regards

Ian

ptholden - 09 May 2005 08:17 - 27 of 32

Ian

Appears that historical data from Friday has not cleared CPR, CFP to name but two.

PTH

IanT(MoneyAM) - 09 May 2005 08:18 - 28 of 32

PTH,

I will get the guys to take a look,

Ian

ptholden - 09 May 2005 08:21 - 29 of 32

Ian

Actually, there are loads of stocks that are still out of date, to many to list I'm afraid.

PTH

IanT(MoneyAM) - 09 May 2005 08:24 - 30 of 32

PTH,

This may be happening on some of the thinner traded stocks - I have spoken to JT and will let you know,

Ian

bhunt1910 - 09 May 2005 08:33 - 31 of 32

Ian - some of the data has changed - eg SEO - ealier all of the deals were showing as buys - now the same deals are showing as sells ??

Baza

IanT(MoneyAM) - 09 May 2005 08:35 - 32 of 32

Baza,

I will just take a look.

Ian
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