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Streaming Prices     

IanT(MoneyAM) - 20 Jul 2005 07:59

Please accpet my apologies, but our suppliers are experiencing a problem at the moment - with both Level 1 and level 2.

I will notify you as soon as this is resolved,

Ian

bhunt1910 - 20 Jul 2005 08:43 - 2 of 41

Any timeframe on fixing this problem Ian ?

wilbs - 20 Jul 2005 08:45 - 3 of 41

The trades section is working ok.

bhunt1910 - 20 Jul 2005 08:48 - 4 of 41

I have trades now - but volumes do not add up to those shown - not sure if that is a true reflection of the trades and some of the trades are missing - ur whether all of the trades are there - but the total volume is wrong ?
Baza

wilbs - 20 Jul 2005 08:49 - 5 of 41

Im going back to bed

ptholden - 20 Jul 2005 08:51 - 6 of 41

Ian

Stockwatch is a complete mess, showing a combination of yeserdays and todays data. How long is this going to take to rectify?

pth

mykai - 20 Jul 2005 09:06 - 7 of 41

HAVE TO AGREE WITH THE LAST POST

Hobleg - 20 Jul 2005 09:22 - 8 of 41

I think its groundhog day, some of these prices seem familiar.

IanT(MoneyAM) - 20 Jul 2005 09:27 - 9 of 41

Unfortunately due to the outage we suffered this morning, some of the smaller stocks will be missing order information from the books if that information was added during the outage.

Please accept my apologies for this,

Regards

Ian

ptholden - 20 Jul 2005 11:15 - 10 of 41

Ian

Is this mess going to be sorted out today? Stockwatch remains all over the place with the same mishmash of data from earlier. Some stocks are still showing yesterday's %fall or rise and is not indicative of the current status. From reading the Trader's Board, understand you have changed your supplier, without ensuring that if this sort of outage does happen, you have a means of restoring the 'missing' data? Quite frankly, not very reassuring.

pth

IanT(MoneyAM) - 20 Jul 2005 11:27 - 11 of 41

pth,

I understand your concerns, and we will address this with our data supplier - the figures will update only if there is activity in that stock at which point the screen will correct itself. We have actually been with this supplier fo well over 18 months now, and as stated we will be discussing with them how to solve this problem should an outage happen again at any point in the future,

Ian

optomistic - 20 Jul 2005 12:09 - 12 of 41

I click on the 'T' square on the stockwatch page and it does not locate yet the Trades in the header is working OK.

bhunt1910 - 20 Jul 2005 12:11 - 13 of 41

opto - I have the same problem today
Baza

optomistic - 20 Jul 2005 12:15 - 14 of 41

Thanks bhunt, good to know it's a 'shared' problem.

IanT(MoneyAM) - 20 Jul 2005 12:17 - 15 of 41

opto,

Can you make sure you do not have a pop up blocker on as this would disable it.

Ian

optomistic - 20 Jul 2005 12:19 - 16 of 41

No change to my system settings recently Ian. All working OK yesterday.

IanT(MoneyAM) - 20 Jul 2005 12:23 - 17 of 41

Opto,

It may be that a software update has run automatically which has caused this to activate.

Ian

bhunt1910 - 20 Jul 2005 12:27 - 18 of 41

Ian - I am the same - I have turned all blockers off, logged out, re booted the PC, logged back in - and no change
Baza

optomistic - 20 Jul 2005 12:34 - 19 of 41

Java did an update Ian, is this likely to be the cause?

optomistic - 20 Jul 2005 12:38 - 20 of 41

Second thoughts there Ian, problem was there before the update.

IanT(MoneyAM) - 20 Jul 2005 13:02 - 21 of 41

It is hard for me to diagnose exactly what is causing this at your end, I can confirm that the system is working correctly and that one of the known causes of this is when you have a pop up blocker on.

IAn

bhunt1910 - 20 Jul 2005 14:41 - 22 of 41

Ian - these are the steps that I have taken - please bear in mind that this happened to me last week only for it to correct itself overnight.

1. Turned Blocker control off
2. Logged Off
3. Cold Restart of PC
4. Logged back on (which took over 2 minutes - normally very quick)
5. selected stock watch
6. selected trade bitton by side of SEO
7. Timed out - again - so no different from this morning
8. selected Trades from top of page - ok

Hope that helps

Baza

IanT(MoneyAM) - 20 Jul 2005 14:43 - 23 of 41

Baza,

Unfortunately, all I can do is sconfirm that the function is working correctly at this end - you will have to investigate what may be causing this at your end as it would seem that something on your PC doesn't like it.

Sorry I can't be of more help,

Ian

optomistic - 20 Jul 2005 15:53 - 24 of 41

My PC doesn't like it as well Ian.

IanT(MoneyAM) - 20 Jul 2005 15:58 - 25 of 41

Opto,

Appreciate that, but unfortunately, as I have tested the system and it is working as it should, it can only point to a local problem. You will need to investigate which piece of software is causing this - I am sorry I cannot be of more help.

You should maybe try looking at your browser as there is a pop up blocker in there which may be causing this,

Regards

Ian

stockbunny - 20 Jul 2005 16:02 - 26 of 41

Ian - I still can't get trades either I'm afraid, I'm getting the website not responding
message up - trying to see trades on RRS for your info. Haven't been able to view trades all day. Stockwatch is working fine otherwise for your info.

IanT(MoneyAM) - 20 Jul 2005 16:07 - 27 of 41

stockbunny,

I know that windows ran an update recently this may have activated a pop up blocker in your browser - you will need to take a look in the tools section of your browser to see whether this is the case.

For those of you having problems - if it is in the browser, you may want to try a diffferent browser to see if this clears the problem - you can down load one free of charge from Firefox

optomistic - 20 Jul 2005 16:09 - 28 of 41

Ian, I got the trades for RSA to come up, it took one minute. Tried it again and took a minute again ( thought I may have deleted a cookie) Only pop up blocker I have is what may be in my windows XP. Google one is disabled.

IanT(MoneyAM) - 20 Jul 2005 16:11 - 29 of 41

opto,

if you have a firewall it may be activated in there - also try the browser I have posted above as if it works with this then it would point to the XP blocker being on,

Ian

stockbunny - 20 Jul 2005 16:12 - 30 of 41

No changes on my pop-up blockers for a long time and it's always worked
fine before on this site.

IanT(MoneyAM) - 20 Jul 2005 16:14 - 31 of 41

stockbunny - some pice of software (maybe the same probably not) is affecting this on a local level for the three of you. A windows update ran recently which may be the cause - you will need to find out which piece of software is causing this on your machine as I can confirm the system is working as it should be. YOu can alternately try the different browser I have posted a link for.

Unfortunately, without looking at the 3 pc's involved, I cannot be more specific.

Ian

bhunt1910 - 20 Jul 2005 16:34 - 32 of 41

Well I am on ME and my IP is via AOL

I will alnmost guarantee that when I log on tomorrow - it will be fine.

I have not made any windows updates at all

This did happen last week and it self correced the following day - I suspect - when the new days stream is taken on board
Will wait until tomorrow
Baza

optomistic - 20 Jul 2005 18:10 - 33 of 41

All of a sudden it's working again and faster than ever.

optomistic - 20 Jul 2005 18:55 - 34 of 41

I see we have a new header format on trades.

bhunt1910 - 21 Jul 2005 08:07 - 35 of 41

All working fine today - and I have not made any changes at all

Definitely something at your end

From memory - the last time it happened - there was a problem earlier in the day with your site - perhaps the 2 are connected - maybe someting is not being refreshed when restarted.?

Anyway - its fine now - thats all that matters - thought u would like t know

Baza

IanT(MoneyAM) - 21 Jul 2005 08:10 - 36 of 41

Baza,

Thank you for letting me know - I cannot for the life of me think what if anything at this end would be causing an isolated problem like this with a limited number of our users. Glad it is ok now,

Ian

mackem - 21 Jul 2005 08:23 - 37 of 41

It might be me but does anybody think the monitor feeds are 30 seconds
behind the real prices ?

IanT(MoneyAM) - 21 Jul 2005 08:25 - 38 of 41

MAckem,

There is no delay on this at all. As the price changes on the market the screen updates. You may want to try a restart on your machine to see if that helps you?

Ian

jimmy b - 21 Jul 2005 08:27 - 39 of 41

By putting two ad's one above and one by the side,it's ruined the page, now you have to scroll down to see any prices and when you click on you hit an ad by mistake..

mackem - 21 Jul 2005 08:30 - 40 of 41

Thanks Ian.

aldwickk - 21 Jul 2005 08:31 - 41 of 41

To avoid a slow log on put the log on page on your favourites web page so you bypass the home page and if you click on and it is still slow, click on one of the browser options such as trades and you will find that you are loged in.
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