Claims People is a loss adjuster. It is brought in by insurance companies to help them agree the value of claims. It also helps to raise customer satisfaction, for example by keeping clients informed about the progress of a claim. After all, a happy claimant is likely to renew their policy.

They also help to cut fraud, which rose 50% between 1999 and 2001 and is estimated to cost insurers 1bn a year. Currently, loss adjusters are the best-proven method of reducing fraud.

Claims People is building a new type of loss-adjusting business. This includes an IT system that can receive instructions electronically from an insurer. It may not sound revolutionary, but this is a major innovation for a conservative industry. This means that Claims People, although tiny compared with, say, Capita, can compete with much large companies.

Claims People are targeting the retail insurance sector, including household claims. Since 1996 the vast majority of insurers have outsourced the external inspection aspect of visiting claimants - a market worth around 200m a year. Claims People has already won contracts for this work with HSBC and Norwich Union and just this year Liverpool victoria who have over 1 million members.

The Claims People will be one of only two loss adjusters handling Liverpool Victoria's personal lines property claims.
The contract will run for 3 years, starting on the 1/1/2003.

Barry Whyte, the Chief Executive Officer, said "We are delighted to have secured this very important contract. The competition was fierce and we regard it as a great compliment that we were successful. It is certainly a great start to 2003." Following on from the successful 2001 Norwich Union bid, The Claims People are now find themselves firmly established as cutting edge competitors in the loss adjusting market, and continue to evolve and shape their business according to market forces.