Please accpet my apologies, but our suppliers are experiencing a problem at the moment - with both Level 1 and level 2.

I will notify you as soon as this is resolved,

Ian

Ian

Is this mess going to be sorted out today? Stockwatch remains all over the place with the same mishmash of data from earlier. Some stocks are still showing yesterday's %fall or rise and is not indicative of the current status. From reading the Trader's Board, understand you have changed your supplier, without ensuring that if this sort of outage does happen, you have a means of restoring the 'missing' data? Quite frankly, not very reassuring.

pth

pth,

I understand your concerns, and we will address this with our data supplier - the figures will update only if there is activity in that stock at which point the screen will correct itself. We have actually been with this supplier fo well over 18 months now, and as stated we will be discussing with them how to solve this problem should an outage happen again at any point in the future,

Ian

I click on the 'T' square on the stockwatch page and it does not locate yet the Trades in the header is working OK.

opto - I have the same problem today
Baza

Thanks bhunt, good to know it's a 'shared' problem.

opto,

Can you make sure you do not have a pop up blocker on as this would disable it.

Ian

No change to my system settings recently Ian. All working OK yesterday.

Opto,

It may be that a software update has run automatically which has caused this to activate.

Ian

Ian - I am the same - I have turned all blockers off, logged out, re booted the PC, logged back in - and no change
Baza

Java did an update Ian, is this likely to be the cause?

Second thoughts there Ian, problem was there before the update.

It is hard for me to diagnose exactly what is causing this at your end, I can confirm that the system is working correctly and that one of the known causes of this is when you have a pop up blocker on.

IAn

Ian - these are the steps that I have taken - please bear in mind that this happened to me last week only for it to correct itself overnight.

1. Turned Blocker control off
2. Logged Off
3. Cold Restart of PC
4. Logged back on (which took over 2 minutes - normally very quick)
5. selected stock watch
6. selected trade bitton by side of SEO
7. Timed out - again - so no different from this morning
8. selected Trades from top of page - ok

Hope that helps

Baza

Baza,

Unfortunately, all I can do is sconfirm that the function is working correctly at this end - you will have to investigate what may be causing this at your end as it would seem that something on your PC doesn't like it.

Sorry I can't be of more help,

Ian

My PC doesn't like it as well Ian.

Opto,

Appreciate that, but unfortunately, as I have tested the system and it is working as it should, it can only point to a local problem. You will need to investigate which piece of software is causing this - I am sorry I cannot be of more help.

You should maybe try looking at your browser as there is a pop up blocker in there which may be causing this,

Regards

Ian

Ian - I still can't get trades either I'm afraid, I'm getting the website not responding
message up - trying to see trades on RRS for your info. Haven't been able to view trades all day. Stockwatch is working fine otherwise for your info.

stockbunny,

I know that windows ran an update recently this may have activated a pop up blocker in your browser - you will need to take a look in the tools section of your browser to see whether this is the case.

For those of you having problems - if it is in the browser, you may want to try a diffferent browser to see if this clears the problem - you can down load one free of charge from Firefox

Ian, I got the trades for RSA to come up, it took one minute. Tried it again and took a minute again ( thought I may have deleted a cookie) Only pop up blocker I have is what may be in my windows XP. Google one is disabled.

opto,

if you have a firewall it may be activated in there - also try the browser I have posted above as if it works with this then it would point to the XP blocker being on,

Ian