Is it just me, or is anyone else finding that MoneyAm is extremely slow in putting its pages up? I don't have any problem with other "similar purpose" sites.
Is there a problem, or is it a new policy to get people to join the paying elite?

Its no worst then Barclay's stockbrokers when the market volume is high you can't log in and the prices they quote are sometimes miles out of date.

has George had any luck sorting this out as still running slow

kosyboy,

not yet I am afriad - he is still looking at it, and as we are nto able to reproduce it, that is why it is taking longer than normal.

He has asked me to ask you to go to the quote page and to hit refresh several times, could you then let me know if it is consistently slow loading or if it loads at a normal speed on any of the refreshes.

Thanks

Ian

Still slow on the quote / refresh page for me.
Just a matter of interest, did everyone who responded to you via e-mail have IE installed? My PC with FireFox has no problems, so may install Firefox on my laptop to overcome the problem.

Harry,

Thanks for the feedback, and no, people were using a mixture of browsers/operating systems.

Ian

Ian

No still running very slow to load page

Ah, so that's blown that theory out of the water!
May possibly be one of those Windows security updates I sent you then, as my laptop is regularly updated, but my PC hasn't been for quite a while.
Bizarre that it's just MoneyAM site!

thanks kosyboy

Just a suggestion. Why don't you guys try pinging am's DNS to trace the route and see if there's any obvious delay along the way?

check you out hildred getting all techy on their asses....you just googled that didnt you?

Good idea. There's no obvious problems showing for me using the tracert or ping commands in Windows, but the sites page loads are still very slow for me. Real time quotes which I get through Quotetracker (from MoneyAM) seem to be fine, as do other sites.

Tracing route to www.moneyam.com [193.243.128.75]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 11 ms 12 ms 11 ms 78.151.193.1
3 11 ms 11 ms 11 ms 78.151.227.155
4 13 ms 12 ms 12 ms xe-11-0-0-rt001.bir.as13285.net [78.151.225.67]

5 20 ms 19 ms 20 ms xe-10-1-0-rt002.bre.as13285.net [62.24.240.19]
6 19 ms 19 ms 19 ms xe-11-2-0-rt001.sov.as13285.net [62.24.240.5]
7 23 ms 23 ms 22 ms host-78-144-0-156.as13285.net [78.144.0.156]
8 26 ms 23 ms 24 ms host-78-144-0-202.as13285.net [78.144.0.202]
9 18 ms 17 ms 17 ms gi0-3.cr2.th.as8419.net [195.66.226.121]
10 22 ms 21 ms 22 ms gi1-4.cr1.bs.as8419.net [217.72.167.186]
11 24 ms 24 ms 22 ms dex-252-79.dxi.net [212.95.252.79]
12 19 ms 18 ms 18 ms 193.243.128.13
13 19 ms 18 ms 24 ms www.moneyam.com [193.243.128.75]

Trace complete.

Pinging www.moneyam.com [193.243.128.75] with 32 bytes of data:
Reply from 193.243.128.75: bytes=32 time=18ms TTL=52
Reply from 193.243.128.75: bytes=32 time=19ms TTL=52
Reply from 193.243.128.75: bytes=32 time=20ms TTL=52
Reply from 193.243.128.75: bytes=32 time=19ms TTL=52

Ping statistics for 193.243.128.75:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 20ms, Average = 19ms

Google's so old hat, Ginge. I used Blinkx!!!

hee hee

Hi everyone,

I'm just adding to Ian's posts here to confirm that we are looking into this performance issue that's being experiences by a small number of users. As part of an upgrade procedure, a number of new servers have been deployed since last Friday and the assumption is that the problem is somehow related to this deployment. However so far we are unable to replicate the issue or find any server mis-configurations or consistency amongst the environments which those that have the problems are working. We will continue to investigate the problem and I'm sure we will find a solution. Please bear with us on this.

Thanks
George

All,

Can those of you who are having issues with page loading times please try again now and let me know if there is an improvement, George has made some changes here which we hope will help,

Ian

Yes it is much faster now!

Well done George it seems to be back to normal

Awesome. Perhaps a little too fast now - everything is just a blur! ;o)
Thanks to George.

I don't know about speed - but the posting box is now about half an inch x two and a half inches!

It's the ad to the right of the posting box which is doing it. Do you need a screenshot?