http://www.stockbrokers.barclays.co.uk/?usecase=freetrades_landing2&category=whatweoffer"

Amber, I'm surprised by your problems, as I never seem to have any (especially as I
recommended them to you!) Have a word with Mark Rayden (020 7510 8649)whos the
online accounts manager. I must admit I always ring him direct.

amber - I have been trading 0nline with Barclays Stockbrokers for several years with no problem at all. They have an excellent website which is fast and also good research information.

Amber
I had problems with a broker and changed to com-direct who have been superb, telephone and trading platform. You also get your exit fees back when you transfer from another broker. If you have cash to use immediately , your account can be opened online in ten minutes!

Afternoon.

Time to move your account, amber!

Jules - use Comdirect, but only online. Quick, simple system IMO.

Big AL ....I agree :-)

I agree with you too and have used comdirect for equity and SIPP account for years and they have always been very professional. They also always reply to any queries really quickly and efficiently. However, although they were originally one of the cheapest (12.50), obviously it isn't the best on offer now. They also charge the same rate for phone orders. Incidentally, when I transferred my account, they didn't reimburse the full costs as I expected, as there is a maximum per account, which I didn't think was that clear.

Barclays Stockbrokers charges on line 12.00 per deal (1 to 10 deals per quarter) and 7.50 per deal (11+ deals per quarter)

Hiya everyone, sorry went out for the day as HB didnt even offer me to trade by phone for the day or any help on what the problem may be. Seemed very shortsighted as the more trades i do they get the commission so to just tell me I couldnt trade seemed bizarre to me. But to be honest the panic of not being able to sell when I wanted was 'orrible so after the stress i wanted to go out. thanks for all your recommendations, comdirect is one i've been looking at but also at Olympia GNI had a stand and had a good chat with them. Also spoke to e-trade but they never got back to me, obviously not interested in my little pot! Will decide this week but then i have the hassle of moving the funds. Barclays looks worth a look as well so many thanks. and Jen thanks i'll make sure i check out the transfer costs.

LW - suprised? well everyones experiences are always different and thats great for you that you've never had any problems but i never want to be in that situation again. The girl seemed so unaware of the need to be able to trade at that moment and was certainly unwilling to help, I thought she was joking! Where's the backup and support and when i said i wanted to make a complaint and speak to someone else she told me i couldnt! It's not the first problem ive had and they always seem to be against you, not helping you. I mean for Gods sake I'd rather trade on line which is why i have the account than phone them, then they make me feel bad coz I have to. Anyway nuf said.

Anyway hope i didnt lose out on anything else by not being able to trade today, better go and check, fingers crossed!