This is the managed bugs and enhancements thread.

If you have any enhancements you would like to see on the site, or you have spotted a bug somewhere, please feel free to post here and we will investigate as necessary.

The postings to this thread will be cleared down on a regular basis. This will enable us and you to keep track of what is going on more easily.

Although this thread is monitored, should you have an issue that requires immediate attention, please e mail support@moneyam.com

Apparently Dee seems to be the only one there and she has been off all week! Hopeless!

Dee you told me they were looking at this 2 weeks ago!
Di

Dee

You say 'our IT Team'....

I take you to mean the MoneyAM business's IT team?

The 'Ts and Cs' link at the bottom of the web page says:

Information about us
The Website is operated by AJ Bell Media Limited (We). We are registered in England and Wales under company number 03733852 and have our registered office at 4 Exchange Quay, Salford Quays, Manchester M5 3EE.

Clearly this information is now incorrect. Surely, it is up to the new owners of the site to update this information?

Q1. Who owns the MoneyAM business now?
Q2. Do you own it?
Q3. Solely? In partnership with someone else?
Q4. Or are you the site's IT Manager?
Q5. Is your remit just to keep things 'ticking over' or 'to make the business grow'?
Q6. Would you kindly make an announcement on the present situation at MoneyAM to put us sorta kinda 'in the picture'? As a long term user, actually since 2003, it would be nice to know a bit more information about what has happened/is happening with the MoneyAM business/web site (and also it's fairly polite thing to do too).
Q7. I do appreciate, that of course, you don't have to answer any of these questions. If you don't chose to answer any of them. So be it. But I for one, would like to know, Dear 'Dee' (UKMoneyAM), that when I come on this site, just who am I dealing with?
Q8. I am beginning to feel the whole 'MoneyAM thing' is just a 'hack operation' these days. In the past, the relationship between 'Users' and 'MoneyAM staff/management/IT staff' has been quite informal and helpful. Now that it has been set up and is running, is that what the site actually depends on these days, ie. the input from Users, to make it run at all?

still getting logged off when looking at a chart on stock watch and returning to the investor room. You do sadly begin to lose patience as this was reported weeks ago.

Thanks for your questions.

MoneyAM is owned by AJ Bell Media, so the information on the web page is correct. We always try to resolves these issues as quickly as possible. We appreciate you bringing them to our attention.

Our IT team have reset our server, and corrected the problems. Please do email me if any problems arise again.

Best wishes,

Dee

So I have come back in to my terminal working again Hooray!! So why didn't the servers get reset a week ago when I first complained?? Ha I know I hadn't googled the problem to tell you the cause !!!

Dynamite, you weren’t this stroppy at past Christmas drinks events :)

Dee

Thanks for your answers.

Bones I can be very stroppy when I have to spend all day trying to get my terminal to work lol. I'm happy, happy today...it all worked first time. x

charts aren't loading when I click the chart button on my L2 monitor - thanks

charts loading have been hit & miss for a few days but not loading at all this morning.

Hi cowshapedfish - thanks for letting us know. Our IT team are looking into this now. Would you mind sending me an email with the epic code you are looking at.
Thanks, Dee

No charts. :-

Thought it was me, no charts here!

yeah me too.
been fiddling around with java all day, thought it was me

someone posted at 8.30 this morning, now 13.30 any idea when this'll get fixed??
TIA

Thanks for your messages. Our IT team are aware of the issue with the Charts and are working as quickly as possible to get it back up and running. Thank you for your patients while we fix this. Dee

Hi guys,
Charts should be back up and running again now. Do let me know if you have any other problems. Thanks, Dee

Not quite :-

Hi
I don't have any charts on my terminal this morning. UKX and OPTI not found message.
Di

OPTI chart is working on mine Di.