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PC & MAC CLINIC - On line problem solving. (CPU)     

Crocodile - 16 Dec 2002 03:59

Spaceman - 20 Apr 2004 13:00 - 1635 of 11003

2Abbey, some info and a few questions :-

I havnt had a chance to check the specs etc of your mobo and graphics but before I do ......

The processor amd memory sound fine for what you are running, we always want the quickest fastest best etc but that spec is fine and isnt in itself a reason for your machine to not work correctly. However what are the '4 other windows' ? if they are database servers, web servers etc etc they could be the problem. Although I cant rule out a problem with the CPU I do think this is unlikeley, in my experience they normally work or dont!

The power supply is a often overlooked source of potential problems, I know you have changed it but what have you changed it from and to? What power is the power supply.

On to BIOS, this could be relevant and woul be my first point of investigation. I havnt used a dual BIO but they should update as normal, they just give you a bit of extra protection in case the flash goes wrong. Still with the BIOS, what type is it and have you checked the settings?

What is the system load like? have a look at performance in task manager.

What sort of screen do you have? how is it connected (DVI/D15 analogue).

Is your win XP patched up-to-date? (Windows update)

Are you using a domain?

Didi you sort out your disk query that you posted about a few days ago?

I am sure people here can help sort this out.



2Abbey - 20 Apr 2004 13:25 - 1636 of 11003

Windows is up to date, using SP1 and all updates. I was using a dual display card, reasonably old, pre Xp, but had the relevant drivers from Ati. My problems with the graphics seem to start after a driver download from Microsoft, the driver would not install and moreover the existing driver seemed to be corrupted. Reinstalled new drivers etc. Problems seem to be resolved when I would back the system on Xp to the previous drivers. However when I rebooted it seemed to install the other corrupted drivers. I became so irritated with this that I put in an NVidea card from my other machine but the problems of flicking when data from the newswire service comes through remain.

Analogue monitor via the graphics card, Dell M992, (Sony Trinitron I think)

System load runs at around 300Mb, however sometimes the CPU seems to be churning for no apparent reason, hard disk operating etc.

Problem with the hard drive was of a clattering on boot-up. I had this on a previous Maxtor drive, and the drive eventually refused to boot. Possibly the O/S is on the same point on the drive so more wear at that point? Drive OK in use with no clattering.
Power supply is 350watt, the one I changed it with was also 350watt. It did occur to me to get a 450watt but I wasn't sure if this was the cause of the problems. The spec of the motherboard doesn't seem to give specs for a power supply, but it seemed fine until I started with the DJ Newswire service.

It has occured to me that the DJ service, running entirely in RAM, was the cause of the problems, the straw that broke the camels back etc.

Other windows are Bloomberg TV, runs in RAM, MoneyAM, and maybe another

Spaceman - 20 Apr 2004 13:44 - 1637 of 11003

2Abbey, I will try and investigate this a bit more later today. One point have you checked with the newswire people to see if there are known issues?

2Abbey - 20 Apr 2004 16:14 - 1638 of 11003

This memory problem, or whatever it is, is really annoying. Had to close down selected windows in order to open an email now!

Attempting to open another window results in a tone being played. Opening Task Manager when the machine is playing up is impossible. Even right clicks on the mouse won't work!

DocProc - 20 Apr 2004 19:29 - 1639 of 11003

2Abbey

Out of interest, you could run an Audit on your PC. The result from doing this would be to give you a full list of all your software (and it shows you where it is too) and hardware (this might tell you some of your RAM is not working)

The Audit I would recommend is the Belarc Advisor. This is carried out whilst you are online and is obtainable as a Free download from here:

http://www.belarc.com/free_download.html

Having done it, you can then copy and paste it to a Word document and print it off. This serves as a good record for when you have to take your machine in for repair too.

kajman - 20 Apr 2004 20:40 - 1640 of 11003

Thanks for the suggestions Spaceman and Croc, I've now solved my sound card problem.
I think the problem was that after re-installing Windows I applied the latest updates to it before installing the correct sound drivers.

I got into a position where I couldn't completely remove all existing sound drivers because on each restart Windows detected the hardware and insisted on attempting to re-install them which it couldn't do correctly.

Eventually I found a repair utility from the Creative site that let me overwrite the mess that Windows Plug and Pray had left.

Altogether I had to remove and replace the hardware and do a total of about 20 restarts. I'd like to go and see "Kill Bill" now, (you know who).

Seymour Clearly - 20 Apr 2004 20:54 - 1641 of 11003

Kajman, now that WOULD be a film worth seeing!


I have a brand new Aldi PC bought two weeks ago which is still in its box. The first job I want to do is make a backup of the system before I install any programs, so that I can, if neccessary, reinstall XP and have the machine run in its virgin state again.

It has a copy of nero burning rom preinstalled, I also have a copy of Norton Systemworks 2003 which is unused. What would those in the know do to make this copy of the initial setup?

Thanks for any help.

Spaceman - 21 Apr 2004 11:09 - 1642 of 11003

SC, I would use something like Norton Ghost to make an image of the hard disk.

However these sort of backups soon beome less usefull as you install and change things on your machine. Image backups overwrite the whole hard drive when they are restored.

You might find that there is a application on the PC to make copies of the main programs (eg xp), some OEM vendores do this as when they dont provide original disks, check with the documentation.

Is it one of those aldi Medion 800 pound PC's? they look very good to me and excellent value especially if you can pick them up for 400ish, I saw one on ebay that went for something like that.

Optimist - 21 Apr 2004 11:34 - 1643 of 11003

2Abbey

A couple of things that are worth checking just in case:-

Are you logged in as an Administrator?
Have you checked the Event Logs (accessible through the Computer Management Applet) for any indication of the problem?

Also you could try firing up the perfomance monitor (in Administrative Tools). This has a very comprehensive list of things to monitor. Your problem will then be deciding what to look at and how to interpret it.

2Abbey - 21 Apr 2004 14:09 - 1644 of 11003

For some unknown reason the thing is behaving itself today. No flickering, opening windows etc. Done nothing!

Thanks to everyone, keep you posted.

Seymour Clearly - 21 Apr 2004 18:49 - 1645 of 11003

Spaceman, thanks. Yes, I'm aware of the changes that occur when you install new software. Norton Ghost is on Systemworks I think so will have a go with that first.

Yep, it's a brand new Medion - 750 with every bell & whistle I think I'll ever need and a few more besides - and they provide all the software backup discs so very good package. Monitor not included but I have a lovely Dell 17" TFT dvi so looking forward to bootup in the next day or so. Only had it since 1st April & it's still in its box!

Richgit69 - 21 Apr 2004 23:18 - 1646 of 11003

I've got a few PC problems normally I can sort them out myself but just going around in circels ;-(

1) A few weeks ago I had windows 98se not running brillantly but had basic sound and ok graphics with my matrox g200 quad card. Then I lost sound after having found viruses, tried to reinstall win98se didnt help went back to win98 still nothing tried updating all direct x9 you guessed it nothing again ;-(

2) I have a dodgy second matrox 13gb harddrive and tried to install Windows XP-HE the drive works as if a mouse was running at full pelt, so cant use that either over the weekend I moved and deleted files from my matrox HD to my 3rd 40gb hard drive, so that I can format the 13gb drive and try again, but still got windows xp which will not load and therefore wont uninstall. Can I delete winxp directory as normally or will this destroy my bootup options as I get to chose at the moment when I swich on????

3) I might have to get another HD so I want to move all programs/files and systems to the new one without install all the software again what is the best software to do this ?????

thanks

Jason

Optimist - 22 Apr 2004 00:21 - 1647 of 11003

Richgit

I can't help you on Win98 but if you are upgrading to Win XP then the best way to do this is with a clean installation on a new hard disk. I also suggest that you get XP Pro.

Some time ago I fitted a quad mattrox card without too many problems. However after a motherboard failiure I started with a new hard disk, bog standard graphics card and no other accesories. Once I installed XP there was the Marathon task of installing SP1 and the numerous security updates.

Only then did I change over to the Matrox card and install other hardware. This was the easiest Win XP installation that I have done.

After that I had to reinstall all of my software. So far as I know there is no way round this in a clean installation but Doc Proc gives an excellent link above to some audit software which will tell you what you have installed.

Assuming that you buy a new hard disk then you should install the original disk as a secondary drive so that you can copy over all of your data.

When installing XP always use NTFS file system.

2Abbey - 22 Apr 2004 09:06 - 1648 of 11003

Machine is still behaving, see above, however I still have the hard disk sometimes operating for minutes at a time. When I open the Task Manager it gives the Page File usage as 308Mb and cpu usage at rates up to 15%. The PF Usage history is at flat line.

My query is, is this normal? With 1024 Mb RAM I would have assumed that there would be sufficient for the purposes without using the virtual ram. Or is this just a quirk of Windows (Xp Pro)

Spaceman - 22 Apr 2004 09:25 - 1649 of 11003

2Abbey, I dont think the usage in task manager is unusual, the usage history is always a flat line until you start it as it doesnt store a history.

Do you have a virus scanner that does some additional work at system start?

You dont seem to wanty to believe me but 1GB of Ram should be fine and windows will still use VM!

Have you done the thing that DocProc mentioned above as that would go some way to seeing what is running.

2Abbey - 22 Apr 2004 09:43 - 1650 of 11003

Thanks Spaceman. I have just downloaded and ran the advisor. It has brought up some issues that I will look at.

Thanks for reassuring me about the PF issue.

Virus scanner is not up to date, keeps updating, but remains out of date. (Norton 2003) Might just buy the 2004 version and be done with it.

Optimist - 22 Apr 2004 10:52 - 1651 of 11003

2Abbey

The PF Usage figure in task manager is not the same as the virtual memory that is currently written to disk. In simple terms it can be regarded as the computers current memory usage. As this figure approaches the installed RAM limit then more memory is swapped out to disk. With the figures that you quoted above hardly any will be on disk (Windows always uses around 20MB just to keep it happy).

2Abbey - 22 Apr 2004 10:59 - 1652 of 11003

I have now ran the advisor and reinstalled some updates, however, one update for Widows Media Player refuses to install as it could not copy a file. Looked to uninstall WMP but it does not form part of the programs, presumably as it is part of the O/S?

Any thoughts? Ignore? Issue is Q828026

RED ARMY - 22 Apr 2004 17:18 - 1653 of 11003

I will have to upgrade/replace my PC soon due to one or two things like speed and out of date technology etc etc.
I SHALL BE BUYING 2OFF 17" screens to view things on a daily basis (probably 3 applications at once). The problem is not such much the PC itself but trying to identify a suitable alternative in the event of travelling abroad and having a limited machine from which to conduct on -line trading.
Clearly I could look at buying a laptop in addition to the PC but someone has suggested buying a Tablet and using it with the 2 screens whilst at home and taking it away abroad to use on-line.
Can anyone offer any advice please?

Optimist - 22 Apr 2004 19:57 - 1654 of 11003

Red Army

Tablet PC's do not yet offer good value for money and they take a performance hit in running hand writing recognition etc.

Why don't you buy a powerful laptop with a 17" screen and plug a second screen in at home?
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