rpaco
- 18 Sep 2003 18:20
Anyone use SelfTrade?
If so have you found their service deteriorating since thier takover by Talos.
Any recomendations for online trading?????
cheers
buckets
- 22 Sep 2003 20:41
- 18 of 18
glad I am not the only one that has problems with Selftrade.
They never read e mails properly when complaining....they take ages to respond to anything ..even longer to correct their faults.
Their official Company News is rarely up to date...their share prices are often blank, and to cap it all they overspent on my account twice.
The first time I did a telephone deal and instructed the trader to use all of the funds in my sharedealing account.
A few days later I received an E Mail to state that I had over spent on my account by 93p, with numerous threats of how they would collect this. I politely told them that their trade had done his sums wrong and he had overspent.
Recently they have done the same, although this time I wanted to buy 2000 shares which a few seconds earlier were trading at 49.9 and as I had just over 1016 in my account I requested to purchase 2000 at best. Alas they did the deal at 56p and allowed my account to go overdrawn by circa 100. Their rules clearly state that they will not let you spend dosh you havent got and therefore I specificalyl asked for 2000 as I knew that if they were dearer than 49.95 I wouldnt be able to do the deal. Good job I didnt ask for 100,00 of them as I would be mega overdrawn now. Everything else with selftrade is fine though!!!!!!!!!!!!!!!!!!!!!
Did we ought to go to FSA or some regulatory bod???????????????