I have recently upgraded my norton and now I cannot get the streaming to work without disabling the security - Can anyone offer any assistance??

Ian - all mine are already set on permit

Ok,

I will work on a few other settings and then report back here. The only one which has effected my streaming so far is the Java being disabled, but you already have that set. I will get back to you.

Ian

Guys,

Can you click on tools at the top left of your browser and then click on where it says sun Java console. When this brings up a box can you please copy this into an E mail to me and I will get JT to take a look to see if this gives an idea of what is causing this.


ian@moneyam.com

Ian

Msg 17 : Privacy control

Msg 20 : tools|sun Java console

Ian this does not apply to IE6

apple,

I have IE 6 and when I click on tools, I have the option to access the Java console - this is what I am talking about. I am not quite sure what you mean.

Ian

Have sent java console by e-mail - does this help?

we will take a look when it arrives and I will come back to you.

Ian

Ian

On the Tools Menu there are the following:

Mail & news
Synchronize
Windows Update
Show related Links
Internet Options

None of the tabs on Internet options says Java console on it.

Apple,

thanks for the feedback, but for some reason mine shows differently to yours and does include this option.

Ian

utilisada,

JT has taken a look at your E mail and he has confirmed that for some reason your PC is not evening starting to load the applet - hence the problems you have been having.

THis as we suspected is most likely being caused by your Norton. I will go through all of the settings I can find on my copy of Norton and note how they are set and then send out a copy of this to you. Hopefully we will then be able to find the difference at your end which is causing this.

I will let you know as soon as I have done this

Regards

Ian

Guys,

I have been through my copy of norton and the following is a list of the settings I have with streaming wirking fine for me. Could you also confirm if you are having a problem whether you are behind a corporate firewall?

When Norton is first opened I have the following settings:

Security - ON
Personal Firewall - ON
Intrusion Detection - ON
Norton AntiVirus - ON
Privacy Control - ON
Ad Blocking - OFF
Norton Anti Spam - OFF
Productivity Control - OFF

Now taking each of these settings individually:

Security - There are no further changes to be made here

Personal Firewall:

Double Click on Personal Firewall then click on Custom Level to check settings mine are as follows:

Personal Firewall - Set to Medium
Java Applet Security - Set to None Allow Java Applets
Active X Controls - Set to None

There are 2 tick boxes at the bottom of the screen I have the following settings:

Enable Access Control Alerts - Ticked
Alert When unused Ports are accessed - Not ticked

Click OK to clear this after any changes. This will take you back to Firewall. Once here click on Programs at the top of the box:

Here I have just one tick next to Turn on Automatic Program Control.

Click on ok to return to the first Norton box you saw.

Intrusion Detection Double click on this I have the following settings:

Turn on intrusion detection - Ticked
Notify Me - Ticked


Under Auto Block:

Turn on Auto Block - Ticked

Click OK at the bottom of the screen.

Privacy Control:

Turn on Privacy Control - Ticked

Now click on custom Level, I have the following settings:
Private Information - Medium
Cookie Blocking - None

Enable Browser Privacy - Ticked
Enable secure connections - Ticked

Now click on OK. Still on Privacy control, click on Advanced:

I have the following settings:

Information about your browser - Permit
Information about visited sites - Block
Animated Images - Permit
Scripts - Permit
Flash Animation - Permit

Now click on add site toward the bottom left of the screen and type in www.moneyam.com

Check that the global settings match those shown above (they should do this as they should be default), and change any to the above if needs be.

Now click OK to get rid of the grey box, and OK again to get rid of the Privacy control box.

Click on Norton Anti Virus on the left hand side of the screen my settings on here are as follows:

Auto Protect - ON
E mail Scanning - ON
Script Blocking - ON


Now click on Options at the top of the screen and select Norton Anti Virus. This will bring up a further box and my settings here are as follow:

Enable Auto Protect - Ticked
Start Auto Protect at start - Ticked
Show Auto Protect Icon in tray - Ticked
Automatically repair the infected file - Ticked

These are all the option you will need to check here. Click OK to return to the opening box.

These are basically all of the options I can find and my settings. Most of them should have no effect on Java applets but I have included them anyway.

Please can you take a look at your settings and see if you can find any differences.


Ian

Ian - done all the above - the only thing I have had to change is that I have now turned the Ad Blocking off - this means I now have all those irritating flashing ads but still no streaming.

The last section of your instructions after doing Privacy Control - my screens were a bit different but settings basically the same - where you have 'Automatically repair infected file' - mine is set to 'ask me what to do (recommended)' - I can't see that this will make a difference to anything.

One other thing which I have ticked is 'enable smart technology' which apparently 'scans files that contain embedded OLE objects that could contain malicious code' - Could that be relevant?

utilisada,

We are just having a think about this - will get back to you shortly.

Ian

Hi,

Ive just picked up a copy of Norton Internet Security 2004 standard edition and am installing it on one of my machines (Ian runs the Professional version)

I will be looking into this in more detail in a few minutes.

J.

Ian,

I have just e-mailed you a java log - it might mean something to you?

utilisada,

I have just replied to your mail - and passed the info onto JT to see whether there is anything in there that may help us. We are also in the process of messing around with a copy of Norton similar to your (I have pro on my pc which differs slightly) and as soon as we have any further info, we will let you know.

Ian

right, nearly finished installing the software so i will be with you in a while (its a slow machine!)

you just bought new software,why dont you go and buy a faster puter :-)

Mega Bucks,

May have to. Is *still* finishing the install.

Its a 933Mhz machine, maybe I should bung some more memory in it (only got 128Mb)

utilisada,

Thank you for you E mail with further details - JT has installed the Norton, and set it to it's highest security setting and has been able to get the streaming working fine first time - which is a little perplexing as we are no nearer to getting the answer for you.

However, the E mail you sent with further information has definately pointed to the fact that the applet is not downloading correctly.

JT has sugested that you try to force a refresh by pressing Ctrl + F5.

Please let me know how you get on.

Ian