spaceman, dial up, as i cant get broadband yet.i must of tried with nortons 6 times no joy.
they dont make it easy to find where your going,,,,,,,unless your a wizz kid,i`am not.
how do i get to the windows folder.

Just a reminder on how an up to date 'one off' sweep and solution for virus detection and removal can be done with a "Housecall" from TrendMicro.

Check out:

http://uk.trendmicro-europe.com/index_consumer.php

dd, go into explorer, and you should see a list of folders (directories) double click on the Windows one and you should see the 'Downloaded Program Files' in there double click on it and you will get a list of files, look for and delete the ones listed but NOT any others.

This infection is potentially much more serious for you with dial up as it could cause your machine to dial a premium rate number, check you next phone bill.

I don't think you meant it but your post at 01:50 seems a bit off hand, I and the others that try and help here do what we can when we can, none of us can solve all problems but normally someone will try and help, I am constantly amazed at how many people on this site are able to help others. But expecting a reply from volunteers at 0100 in the morning may be a bit over the top ;-)

seems its ok, been to the windows folder checked,nsupdatelitectrl,unidist variant,alosmuldist.ocx,,sorry,no results were found in this category,,,came up on screen.is it worth me re-installing the nortons software.

dd, its sometimes worth running a different virus scan, the online ones such as trend posted by doc above are very good (click on the 'Scan Now' link on the top right portion of that page). I use the trend one when I am concerned about these things.

Its very difficult for me to be sure what the state of your machine is but if you dont have those files it may be clear. I would do a trend scan, clear anything it finds, then reinstall norton and rescan. If thats all clear I would be pretty confident that you are OK.

good luck.

spaceman i forgot all about the time,,i did not post,expecting help at that time honest. i did phone bt yesterday evening and there is no premiun rate number charges on the bill.

it says/system ok.thanks to you all,,cheers.dd

i have phoned my isp,and now broadband is available so i have changed over{my be safer}?.

dd, safer as far as dialers are concerned (as lond as you disconnect your dial up modem when you go boradband) however the extra usability of BB tend to mean you will use the internet more and be exposed to more threats. This is not something to worry about but its worth being aware. Here are a few pointers that might help :-

Use a Router if possible, this allows you to share the connection with more than 1 PC at the same time but more importantly most of them have a simple but effective firewall built in. If you dont use a router use a software firewall like Zonealarm

Use a virus scanner, norton etc, I use a free one from grisoft called AVG. Untill recently I did not have an installed scanner I just used housecall every now and then.

Use spware scanning software to find and remove spyware. I use both Adaware free version and Spybot Search and destroy.

Use something like Windows Washer to check and remove junk from your PC.

I also use some extensions to Spybor and Adaware plus some other resident programs to bloc spyware rom being installed and to do something with adverts!

and have fun......

I notice some are seeming to be having problems with Norton Virus blockers software.

When I used it some years ago it seemed to slow my computer down and have constant conflicts with software.

I changed to Antivir.guard which is free and I use Pop up stopper from Panicware
"Marvellous" They both are updated regularly by internet ann touch wood seem effective and my computers are old but appear faster than some of the later models running Norton.

I am content with Windows 2000 and seeing other using XP will stay with someting I know a "little" about.


Addresses

antivir.guard for Windows http://www.hbedv.com and http://www.free-av.com
Panicware www.panicware.com

cheers spaceman , aol is the isp,i belive it has mcafee firewall protectionas a free-be,will i have to run,,,anti spam & anti virus,again when its all connected {the nortons stuff} i have.

cheers ,fred one.

Spaceman i am thinking of rebooting my pc whats your view on that and will it solve my problem.

dd, do you have a problem at the moment? i thoght it was OK. Roboot should not do any harm.

No ,,no problems. but i was told it mite be the best thing to do, as a file is still at risk status.

when the broadband comes alive for me,will it be best to reboot then?

dd, when you go to bb you will probably have ot reboot as you will have to install a new modem or router.

cheers,thanks for all your advice much appreciated.

Help urgent!
Been sent a file by e-mail, when i go to open it i get msg "windows cant open file" then i click "use web to find an appropriate programme" this gives me a new window saying file type excel spreadsheet and file extension .xls

how do i open it?

D.,

You need Microsoft Excel to open it. If you haven't got Microsoft Excel you're welcome to mail it to me and I'll convert to a different format for a spreadsheet that you do have (eg Lotus 1-2-3).

edit: Just checked my Excel. I can even save it as a web page if you haven't got a spreadsheet installed on your pc.