This is the managed bugs and enhancements thread.

If you have any enhancements you would like to see on the site, or you have spotted a bug somewhere, please feel free to post here and we will investigate as necessary.

The postings to this thread will be cleared down on a regular basis. This will enable us and you to keep track of what is going on more easily.

Although this thread is monitored, should you have an issue that requires immediate attention, please e mail support@moneyam.com

Hi both - Thanks for your messages. All is working correctly from our side now. Please could you send an email with a screenshot of the error to mediasupport@ajbell.co.uk if you are still having some difficulties and I will look into this immediately. Thanks, Dee

sorry unable to screenshot, but its quite simple... the intraday chart either fails to load, or loads for a short time and then disappears, leaving just the box below where we input our preferred settings.
The chart may or may not reappear later and will disappear again.

These were working perfectly well last week.
Issue continues this morning.

UPDATE .... custom chart failing as well today

Hi Bel1ze8SA - Please can you provide me with the stock you are attempting to get the charts for? Thanks, Dee

Error 503 Backend fetch failed

Hi Skinny - We had an issue with charts this morning, which has now been fixed. Please could you send me a screenshot of what you are currently experiencing to mediasupport@ajbell.co.uk

Thanks, Dee

Morning Dee ... seems fine today.... but it was all stock, so take your pick.

Hi Dee, this message has popped up again. I have not logged on from another computer!

"You have logged on to MoneyAM Level 2 from another computer.
Your session has therefore been ended.

If you have any queries, please call 0207 378 4424."

Is the email I just received re moving to Shares genuine?

We lose free access to live share data (it is at least 15 mins delayed at 'Shares'). Thanks a lot.

Hi RKhan,

It does say,'live share prices' so I better received what they say or I will want my money back.

I have just signed up to the offer which stated .'Live Share prices' and yet when I open the website it states 15 mins delay to FTSE 100.

Is this correct, if so I demand my subscription be cancelled plus a return of the £9.

Also will my portfolio be transferred automatically.

I was comparing live share prices on MoneyAm with a free account (which is what I have today) with a 15 min delay to share prices on 'Shares' with a free account.

As the £9 deal looked good, I thought I would give it a go. Will depend how good the site is, plus how long to answer posts on here, as to if it's worth continuing or not.

Hi all - Thanks for your messages. To answer your questions, I can confirm that the email which has been sent out stating that MoneyAm is moving to Shares is a genuine email. The site will move on 21st February 2019.

By signing up to a Free Shares subscription you can access Stockwatch with a 15minute delay on the prices, as is currently available on a Free MoneyAM subscription. If you are a Paid subscriber to Shares you will receive live prices, which is equivalent to having an Active or Level 2 subscription. These will be available to view as a snapshot version. You can refresh the page to get the latest up-to-date prices. Our IT team are constantly looking to improve Shares and hope to have a stream version of live prices on Stockwatch in the future. UK Indices will be delayed by 15 minutes on all accounts.

If you have any other questions please feel free to ask.

Best wishes,

Dee

Hello Dee,

Thats a shame I don't see a message board facility on the Shares website.

So what's the attraction to move for anyone on here that we can't at other places?

Ed: Why don't you migrate this message board to Shares?

Sorry Moneyam but without a streaming version of stockwatch with trade info and other headings this is a non starter for me. Very sad day!

This is a bit misleading Dee and I think you should be honest else disappointed investors may well complain to the FCA. You are closing moneyam down in reality it seems and it appears that everything for the trader that they need daily will go. Instead Shares magazine is offering a magazine subscription deal with no level 2, no streaming prices ..in effect stuff that is available free elsewhere. Please don’t try to mislead even if this is not your intention. This is not the same service at all...and many paid subscribers like me have spent years building up detailed lists and stockwatches etc.

Snapshot version! Really???? That is free everywhere. Currently we pay not to have something like this.

Very sad at this and disappointed you have given members so little warning / time.

Well this is sad. I need L2 and streaming prices so the idea of registering with Shares and only receiving a 15 minutes delayed price service is simply pre-historic in the extreme. That's 1990's nonsense.

Can someone confirm that my credit-card details and all personal information will be completely wiped and then destroyed off the MAM system and that these details will not be passed to Shares mag or AJ Bell? I hope this doesn't happen..

I've been with MAM for over a decade or more so this news is very sad

Many thanks and hope there's no job losses.

can someone reply?

MoneyAm has been owned by AJ Bell for years, so I guess they already have all of your details.