If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

tullet sorry busy trading will try later

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\home>
C:\Documents and Settings\home>tracert www.moneyam.com

Tracing route to www.moneyam.com [193.243.128.75]
over a maximum of 30 hops:

1 41 ms 31 ms 31 ms loopback1.ar1.gs1.systems.pipex.net [62.241.161.
247]
2 31 ms 31 ms 30 ms ge-0-0-0.cr1.gs1.systems.pipex.net [62.241.161.9
0]
3 31 ms 31 ms 31 ms lon1-10.nildram.net [217.79.160.15]
4 31 ms 30 ms 30 ms 193.243.128.1
5 31 ms 31 ms 30 ms 193.243.128.12
6 31 ms 31 ms 31 ms www.moneyam.com [193.243.128.75]

Trace complete.

C:\Documents and Settings\home>
C:\Documents and Settings\home>

Iain how did u copy and paste that?

TP just go to the top of the cmd screen, click on the very top right of it, do edit/select all then edit/copy move to the windows browser and do edit/paste.

spaceman chhers, wonder if it will sort the issues though

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\mjw>tracert www.moneyam.com

Tracing route to www.moneyam.com [193.243.128.75]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 17 ms 17 ms 16 ms 81-86-96-1.dsl.pipex.com [81.86.96.1]
3 17 ms 17 ms 16 ms sms10k1-1.cr1.uk5.systems.pipex.net [62.241.161.
1]
4 17 ms 18 ms 17 ms ge-1-2-0.cr1.gs1.systems.pipex.net [62.241.161.9
7]
5 19 ms 18 ms 17 ms lon1-10.nildram.net [217.79.160.15]
6 21 ms 19 ms 19 ms 193.243.128.1
7 18 ms 19 ms 18 ms 193.243.128.12
8 20 ms 19 ms 20 ms www.moneyam.com [193.243.128.75]

Trace complete.

C:\Documents and Settings\mjw>

malcolm

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\David>tracert www.moneyam.com

Tracing route to www.moneyam.com [193.243.128.75]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms TRADINGPC.mshome.net [192.168.0.1]
2 18 ms 17 ms 17 ms rasc4nrp5.reading.broadband.bt.net [213.120.155.
53]
3 16 ms 17 ms 17 ms 81.146.244.92
4 16 ms 17 ms 17 ms core2-pos12-1.reading.ukcore.bt.net [194.72.0.21
3]
5 18 ms 19 ms 17 ms core2-pos13-0.ilford.ukcore.bt.net [62.6.196.233
]
6 18 ms 17 ms 19 ms core2-pos13-0.telehouse.ukcore.bt.net [194.74.65
.125]
7 * 37 ms 19 ms lon1-10.nildram.net [195.66.226.59]
8 65 ms 21 ms 21 ms 193.243.128.1
9 38 ms 19 ms 21 ms 193.243.128.12
10 43 ms 21 ms 25 ms www.moneyam.com [193.243.128.75]

Trace complete.

C:\Documents and Settings\David>

Microsoft Windows 2000 [Version 5.00.2195]
(C) Copyright 1985-2000 Microsoft Corp.

C:\Documents and Settings\Martin1>tracert www.moneyam.com

Tracing route to www.moneyam.com [193.243.128.75]
over a maximum of 30 hops:

1 10 ms 61 ms 10 ms rasd3nrp2.ilford.broadband.bt.net [213.120.157.1
68]
2 10 ms 20 ms 10 ms rasd3nrp5.ilford.broadband.bt.net [213.120.157.1
80]
3 10 ms 10 ms 11 ms 81.146.245.93
4 10 ms 10 ms 10 ms core1-pos4-1.ilford.ukcore.bt.net [194.72.20.193
]
5 10 ms 10 ms 20 ms core1-pos13-0.telehouse.ukcore.bt.net [194.74.65
.117]
6 20 ms 10 ms 10 ms lon1-9.nildram.net [195.66.224.59]
7 10 ms 20 ms 10 ms lon1-10.nildram.net [195.149.20.141]
8 10 ms 20 ms 10 ms 193.243.128.1
9 10 ms 10 ms 20 ms 193.243.128.12
10 20 ms 10 ms 20 ms www.moneyam.com [193.243.128.75]

Trace complete.

C:\Documents and Settings\Martin1>

Above posts hopefully will help to resolve this issue!

Read with interest..... mine shows same thing. Route from user to MoneyAm is always ok - which is why looking at everything else is ok.

4 times in the last 2 days a FTSE 100 auto-refresh heatmap game up and displayed the unobtainable error. Manual refresh re-connected it.

Thanks for those. I am looking at the moment.

tullet site seems quicker so far this morning well done!

ThePlayboy,

Ill wait until we are really busy before I start to feel pleased with myself :)

J.

you wo,nt believe it has slowed a little now:( will chat later!

I will pass this onto Jonathan.

Ian

Back to slow, not as slow as yesterday, just moved back form IR to trader and got logged out, had to log back in again!

Back to very slow again.

Ian , as a non - technie anything I say needs taking with a pinch of salt especially as I am on dialup but in respect of "slowness" , seems to me the adserver is very very slow now , anyway for me and annoying on the stockwatch waiting for the bar ads to load

maddoctor,

This would primarily be caused by the fact that you are on dial up, but I will pass this onto Jonathan to see if there is anything he can tweak.

Ian

Ian , Ta