IanT(MoneyAM)
- 20 Sep 2012 11:21
All,
Our suppliers are currently experiencing a network issue, which means we are not receiving level 1 and level 2 streaming prices. They are working to resolve this and hope to have a normal servioce up and running as soon as possible.
Ian
IanT(MoneyAM)
- 20 Sep 2012 11:21
- 2 of 5
below are the latest updates I have received from the supplier:
Dear Client,
IDC have contacted the Level 3 site. They are not aware of any issues. We are currently contacting the line provider.
An update will follow shortly.
Kind regards,
From: ********
Sent: 20 September 2012 11:15
Subject: FW: Level 3 site
Dear Client,
Please be aware that we are currently suffering a network issue affecting all CSPs at the Level 3 site.
We are currently investigating this and shall keep you regularly updated.
We are treating this with high priority.
Kind regards,
IanT(MoneyAM)
- 20 Sep 2012 11:35
- 3 of 5
Latest update:
Dear Client,
The IDC engineer at the Level 3 site states it is a suspected power issue.
Further updates will follow.
Kind regards,
Kristy
IanT(MoneyAM)
- 20 Sep 2012 11:37
- 4 of 5
just to expand on that, Level 3 is the internet architecture that sits above us all.
IanT(MoneyAM)
- 20 Sep 2012 11:59
- 5 of 5
All,
Streaming data should now resume, we are not sure if data during the outage period is lost or has been pushed through. We will look into this. Charts will have a flatline during the outage period.
Ian