Please accpet my apologies, but our suppliers are experiencing a problem at the moment - with both Level 1 and level 2.

I will notify you as soon as this is resolved,

Ian

Second thoughts there Ian, problem was there before the update.

It is hard for me to diagnose exactly what is causing this at your end, I can confirm that the system is working correctly and that one of the known causes of this is when you have a pop up blocker on.

IAn

Ian - these are the steps that I have taken - please bear in mind that this happened to me last week only for it to correct itself overnight.

1. Turned Blocker control off
2. Logged Off
3. Cold Restart of PC
4. Logged back on (which took over 2 minutes - normally very quick)
5. selected stock watch
6. selected trade bitton by side of SEO
7. Timed out - again - so no different from this morning
8. selected Trades from top of page - ok

Hope that helps

Baza

Baza,

Unfortunately, all I can do is sconfirm that the function is working correctly at this end - you will have to investigate what may be causing this at your end as it would seem that something on your PC doesn't like it.

Sorry I can't be of more help,

Ian

My PC doesn't like it as well Ian.

Opto,

Appreciate that, but unfortunately, as I have tested the system and it is working as it should, it can only point to a local problem. You will need to investigate which piece of software is causing this - I am sorry I cannot be of more help.

You should maybe try looking at your browser as there is a pop up blocker in there which may be causing this,

Regards

Ian

Ian - I still can't get trades either I'm afraid, I'm getting the website not responding
message up - trying to see trades on RRS for your info. Haven't been able to view trades all day. Stockwatch is working fine otherwise for your info.

stockbunny,

I know that windows ran an update recently this may have activated a pop up blocker in your browser - you will need to take a look in the tools section of your browser to see whether this is the case.

For those of you having problems - if it is in the browser, you may want to try a diffferent browser to see if this clears the problem - you can down load one free of charge from Firefox

Ian, I got the trades for RSA to come up, it took one minute. Tried it again and took a minute again ( thought I may have deleted a cookie) Only pop up blocker I have is what may be in my windows XP. Google one is disabled.

opto,

if you have a firewall it may be activated in there - also try the browser I have posted above as if it works with this then it would point to the XP blocker being on,

Ian

No changes on my pop-up blockers for a long time and it's always worked
fine before on this site.

stockbunny - some pice of software (maybe the same probably not) is affecting this on a local level for the three of you. A windows update ran recently which may be the cause - you will need to find out which piece of software is causing this on your machine as I can confirm the system is working as it should be. YOu can alternately try the different browser I have posted a link for.

Unfortunately, without looking at the 3 pc's involved, I cannot be more specific.

Ian

Well I am on ME and my IP is via AOL

I will alnmost guarantee that when I log on tomorrow - it will be fine.

I have not made any windows updates at all

This did happen last week and it self correced the following day - I suspect - when the new days stream is taken on board
Will wait until tomorrow
Baza

All of a sudden it's working again and faster than ever.

I see we have a new header format on trades.

All working fine today - and I have not made any changes at all

Definitely something at your end

From memory - the last time it happened - there was a problem earlier in the day with your site - perhaps the 2 are connected - maybe someting is not being refreshed when restarted.?

Anyway - its fine now - thats all that matters - thought u would like t know

Baza

Baza,

Thank you for letting me know - I cannot for the life of me think what if anything at this end would be causing an isolated problem like this with a limited number of our users. Glad it is ok now,

Ian

It might be me but does anybody think the monitor feeds are 30 seconds
behind the real prices ?

MAckem,

There is no delay on this at all. As the price changes on the market the screen updates. You may want to try a restart on your machine to see if that helps you?

Ian

By putting two ad's one above and one by the side,it's ruined the page, now you have to scroll down to see any prices and when you click on you hit an ad by mistake..