If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Kayak,

Thank you forr this - apologies for the delay in getting back to you I will get Felix to take a look at it.

Ian

Kayak,
This looks like a problem at our data provider's end - they're looking at it.

Red Underwing,
I've just sorted out the historical data for KBT.

F

INDU is now restored,
F

Thanks... although evidence would point to someone waiting until the DOW opened to investigate, which is later than it could have been... :-)

Ian, you may like to bear in mind for tomorrow that TPT has just had a 5 for 1 re-allocation of share capital which accounts for the 80% drop this morning.

US feeds on INDU and Nas frozen again?

That pesky Dow is flatlining again...

Yes. Apologies for this - it's our data vendor. I'm currently
trying to get them to sort it out.
F

Thanks Felix, but it has remained very flat.

K:

An ideal candidate for the application of the Concorde method, then . . ;-)

Ian. Just lost Moneyam completely - every window closed. But just got back immediately via Internet Explorer. Never happened before.

Maggot,

There is no way (that I know of) that MoneyAM could close down all of your browsers windows.

What were you doing at the time?

J.

If all your browsers closed at the same time it probably indicates that one window crashed and took all of the others with it. This happens if the windows had been created with ctrl-N since they are all part of the same instance of IE. To avoid the problem you can create windows from the IE icon or from a link each time, which will create separate instances and you will be more resistant to crashes. This does use up more resources though and you will have to log in on every window.

Moneyam - something I've been meaning to raise for ages. Why on some days will News refresh without problems but on others I get a page expired then another message to resend - very irritating. Same thing also happens when I read a News article and then use Back. Any ideas?

MoneyAM - is there anybody there?

Kayak. Thanks. My windows were indeed created from each other, and not separately via IE. I assume, from what you say, that possibly one window crashed and took the rest, but I've never had that before. I suspect it was IE that went down for a split second. GNI and cmc were unnafected. I will have to ask my computer guy about it - I know nothing about computers - an abacus is about my limit.

kernow,

sorry I didnt reply sooner, things have been rather hectic today and I didnt get a chance to read much of the boards.

have you been having this problem over the last couple of days?

Kayak,
There is a fix I can put in to stop the logging in on each different window, however it requires (for some unknown reason) that all MoneyAM cookies get deleted first, else it cant store the new one for some reason (only seen it on IE) As such it isnt really feasible to put in.

:(

Don't worry Jon, I don't have a problem with it, what's a return key between friends.

If you could make it so that when you refresh a chart that has in the mean time had the login timeout, after logging in again you go back to the chart that was displayed rather than the default chart, now that would be useful :-)

TullettJ - no this has been an irritant for many weeks but not all the time. No pattern I can discern.

kernow,

Thanks for letting us know - I will pass this onto Jonathan.

Ian