Hello,

I'll be taking all of MoneyAM's websites off line from 2100 hours tonight to upgrade our webservers.

This work shouldn't take more than 2 hours.

I will post once the work's completed.

J.

Aha. I can get in on IE but not on Firefox. But then I never use IE so it looks like a cookie problem. I've jsut sent an email to support, but using Firefox I keep getting the login page.

Nothing (much) wrong with my eyes MM. They're age-normal!!!

SC,

Yep, that's the cookie issue, it should resolve sometime today.

If you want to speed things up, if you go to 'tools / options / privacy / cookies / view cookies', scroll down until you see 'moneyam.com' in the list, expand 'moneyam.com' by clicking the arrow and then delete the cookie with the name of JSESSIONID.

Unfortunately this issue wasn't something we could work around and is the reason why we decided to do this work late on a Friday - to allow everything to sort itself out by Saturday night / Sunday at the latest...

Let me know how you get on with the cookie guide above (if you decide to do it...)

J.

I had to delete the cookie again this morning JT, otherwise I was stuck in the login loop.

J,had the same problem here :-(

Hmm.

Is this with accessing the bulletinboard, or some of the streaming pages?

If it's with the BB, and it happens after 9pm tonight (please let me know!), then I'll work on the code changes needed to stop it from happening in future. I'm not convinced that it's not still the same issue as yesterday...

J.

I've made those changes anyway, and they're deployed and seem to be working.

Please do post if you continue to have issues.

J.

J,my main puter,which runs FireFox and IE use to work a treat,when i use IE i get the main webpage up and go to login it just goes to a blank page,this page cannot be displayed,i then go and delete cookies and still the same,just the main website appears,but nothing after that :-(
When i go to login with Fire Fox,i get the webpage up,but not complete,when i put username and password it just loops back to login again,once again the cookies have been deleted,this i noticed is only on the puter with win2k pro installed,the others with xp are ok !!!!

J,if you have the energy after last nights Lovin,could you help us please :-)))

Mega...

MB, apparently he did it without her even waking up...

K :-)))

I'm in on Firefox, no problems so far, but will the site's IP number change, as I had problems the last time that happened as my security settings barred me, and took ages to sort, thanks?

hawick,

MoneyAM's IP addresses haven't changed since November 2002 (before we open to the public), so no, they've not been altered.

Mega Bucks,
That seems like a very odd problem if only Windows 2000 is affected. Is there any software running on there that isn't on the XP machines, perhaps different firewall or something like that?

J.

Thanks JT.
Also, Mega, I use windows 2000 pro with firefox and have no problems so far

Mega Bucks,

Would you mind going here: http://www.moneyam.com/temp/show-headers.php

with the browser that doesn't work and then email me the output to: spooky@moneyam.com (please do not post it here!)

Thanks,
J.

J,info sent,dont work late again tonight,you want a early night in with the GF for Lovin :-))

Rick...

spooky you have mail again !!!!!

What a nightmare :)

I've knocked up a script which should reset your cookies for you.

If you point your browser (if it's not allowing you to log in properly) to:
http://www.moneyam.com/temp/cookie-reset.php

it should remove any old (stale) cookies you have and allow you to log in properly.

Let me know if you continue to have issues, please.

We're sorry for the inconvenience this is causing, however, when it's all working properly, the improvements will be worth it!

J.

J,FireFox is working on this puter Ok,all i need to work on is the IE version,will try that link of yours.

Mega...

Mega Bucks,

Good luck!

J.

Done the cookie re-set.

DocProc,

Did it work?

J.