If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

michaelc,

We will take a look into this for you, but we have several other projects on at the moment, so it may be a little while before we can actually take a look at it.

Thanks

Ian

Edit:
found out the problem.
TT

TT Anything I can help with?

Ian

Ian , don't know if this has been mentioned but when I log on from my home pc I log on from a link on another site. If I don't log off then when I try to access the site later I can get to the stockwatch page but can't access the bb's , I keep getting returned to the log in page whether I'm logged in or not.

Logging off and trying again has no effect.

Cheers

Dil,

I am not sure but it could be a session cookies problem - can you check to see if they are enabled?

Ian

If they weren't enabled wouldnt this stop me accessing it the first time ? It is only the subsequent attempts at logging in after turning pc off that cause a problem.

Following day the loop starts again.

Dil,

It is a little strange, I will pass this to Jonathan and get back to you.

Ian

Dil,
sounds like your cookies havent updated properly, if you delete all your MoneyAM cookies and then reboot the machine you should find it is ok.

J.

Jon, I've been getting a problem with login which I've been trying to nail but which I've just worked out is probably the same as Dil's. I think it's because in a corporate environment Dil's cookies are being wiped out overnight (they must use mandatory login profiles). I use one too for different reasons. There seems to be a difference between the BB pages and the other site pages.

If you have your cookies wiped out on Windows login and the first link you click on is a BB link, the AM login screen comes up but no cookie is created either when it comes up or when you then log in. You are logged in but no cookie. If you click on another BB link, same happens, you have to reenter username/password, and still no cookie. If now you click on a different link (I use terminal) then a cookie is created as the login screen is displayed. You log in and all is fine from then on since a cookie is now there.

Do the whole thing again but click on a non-BB link as the first link after Windows log in and everything is fine from the start since a cookie is created on the first log in screen. As I say there seems to be a difference between the BB login and that for other pages.

Dil, I think the short-term answer to your problem is to click on a non-BB link as the first link after you log in to Windows.

Kayak , I will try it but I don't think it will work. I can log into stockwatch at anytime but after the first log in cannot access the bb on subsequent logins.

This only occurs at home , its ok at work.

Will try deleting cookies.

Ok Dil misread your post in my hurry, it might not be the same problem. The problem I have is as described, Jon, it is the same problem I was getting the first evening you put the login changes in except I hadn't realised the reason it was sometimes working and sometimes not was dependent on which link I was clicking on first.

Ian

Can i re-ask post 2179 - can u please update the PTG chart for the prename change from Wiggins

thanks

Kayak,

The login page is aways the same page, it is always:
https://www.moneyam.com/action/user/login

As such, it doesnt matter where you clicked. A quick check of your test would be to log out and then go to:
http://www.moneyam.com/research/stockscreener.php

As this is similar to the BB in setup (away from the main webapp)

You can not be logged in if there is no cookie, as the login page then redirects you back to the page you requested which checks for the cookie.

Can you try the link above and let me know what happens?

"You can not be logged in if there is no cookie", yes I can, by experiment :-)

OK, deleted cookie (other MoneyAM windows still open), used your link (in a new browser, not clicking on it). Cookie created, login screen says not logged in, entered username/password, logged in fine. Closed window.

Deleted cookie again (other MoneyAM windows still open), used saved BB link (in a new browser). Cookie NOT created, login screen says not logged in, entered username/password, logged in fine but still no cookie. Waited for a while and cookie eventually created, upon further investigation that was when one of the terminal windows refreshed.

There is definitely something different about the BBs.

Based on a cursory reading of the IE help file I would guess that the problem is that under certain circumstances the BB creates a temporary cookie rather than a persistent one, and this cookie being in memory is not available to other browser incarnations. This different behaviour appears when a BB page finds there is no cookie. It redirects to the login page but creates a temporary cookie before doing so, whereas under the same circumstances a non-BB page creates a persistent cookie and goes to the login page.

Off to the cookie cupboard, I'm hungry.

I can't try anything til I get home and if it doesn't work I 'll tell you tomorrow when I can log in again.

Cheers Jon.

Kayak,

The bb doesnt create any cookies at all.

From your post 2196 above:
with other moneyAM windows open, having deleted the cookie, refresh one of those pages and please let me know what happens...

J.

refreshed each page in turn (2x BB, 2x terminal) and all refreshed fine although no cookie created. Then opened a new window by clicking on a terminal link. A cookie was created, got the log in screen, logged in OK, closed window, deleted cookie again, refreshed one of the BBs, still logged in, still no cookie...

Kayak,

The cookie will only be written to disk upon a 'Set-Cookie' being sent. It will then attempt to be read from disk if nothing is known about it in memory, or if the browser still remembers it, itll use that.

how are you deleting the cookie? using the file? or the 'delete cookies' command?

If I have a table in Excel that I want to post on a thread is there a way I can do so ?

Ps Anychance of getting the PTG chart updated as previously requested