Final Results
Financial summary
· Underlying Group sales(1) (inc VAT) down 0.9 per cent to £26,122 million (2013/14: £26,353 million)
· Retail sales (inc VAT, ex fuel) down 0.2 per cent
· Like-for-like sales (inc VAT, ex fuel) down 1.9 per cent
· Underlying profit before tax(2) down 14.7 per cent to £681 million (2013/14: £798 million)
· Underlying basic earnings per share(3) down 19.5 per cent to 26.4 pence (2013/14: 32.8 pence)
· Return on capital employed(4) of 9.7 per cent (2013/14: 11.3 per cent)
· Return on capital employed excluding pension fund deficit of 9.0 per cent (2013/14: 10.4 per cent)
Statutory
· Group sales (ex VAT, inc fuel) down 0.7 per cent to £23,775 million (2013/14: £23,949 million)
· Items excluded from underlying results total a charge of £753 million (2013/14: £100 million credit), including an impairment and onerous contract charge of £628 million (2013/14: £92 million charge)
· Loss before tax of £72 million (2013/14: £898 million profit)
· Basic loss per share 8.7 pence (2013/14: 37.7 pence earnings per share)
· Proposed full-year dividend 13.2 pence per share, down 23.7 per cent, cover 2.0 times (2013/14: 17.3 pence per share, cover 1.9 times)
Operational Highlights
Great products and services at fair prices
· We are investing in lowering prices on products where customers have told us that price is most important. We have never been more competitive on price versus our competition and are seeing encouraging early signs of volume and transaction growth
· Our programme to improve the quality of 3,000 own-brand products that matter most to our customers is well under way and customers will see more of our improved product ranges over the coming year
· General merchandise and clothing are performing strongly, with sales up over nine per cent
· Sainsbury's Bank delivered sales and profit growth, with operating profit up 17 per cent to £62 million. We are making good progress against our transition plan albeit total capital costs associated with the transition are expected to increase by between £80 million and £120 million
There for our customers
· We have identified sites for our new convenience and supermarket format trials, as we look to make our customer shopping experience easier and more convenient
· We opened 98 convenience stores during the year and delivered over 16 per cent convenience sales growth. We continue to open one to two convenience stores per week
· Groceries online delivered growth in the number of customer orders of 13 per cent, and we have invested in our platform to improve service and availability
Colleagues making the difference
· We restructured the way we work at our store support centres to improve efficiencies, reducing the number of roles by 500. In April 2015, we also announced a restructure of our stores to improve efficiency and customer service, which we expect to result in around 800 fewer roles
· We are developing digital hubs in London and Coventry, creating 480 specialist roles
· We continue to invest in colleague training and development. We won 'Training Initiative of the Year' at the Retail Industry Awards for a programme designed to improve operational outcomes and customer experience
We know our customers better than anyone else
· Our customer insight remains a source of competitive advantage and allows us to reward our customers in a personalised way
· In April 2015, we changed the way we reward our Nectar customers, reducing the number of points earned but introducing more high-value bonus events
Our values make us different
· Our values remain a key component of our differentiated offer and we will continue to focus on areas that our customers care about
· We received our second consecutive Green Retailer of the Year award at the 2014 Grocer Gold Awards. Amongst other environmental initiatives, our Triple Zero stores and CO2 refrigerated vehicles were recognised
Maintaining balance sheet strength
· We have taken decisive action to maintain our balance sheet strength and maximise our cash position, to ensure we remain fit for the future and are able to capitalise on our many growth opportunities
· We have delivered operating cost savings of £140 million in 2014/15 and expect to deliver total operating cost savings of £500 million over the next three years
· Core retail capital expenditure(5) was £947 million in 2014/15. We will reduce core retail capital expenditure to between £500 million and £550 million per annum in each of the next three years. The allocation of our capital expenditure is also changing to reflect our strategy
· The value of our property has decreased during the year by £0.9 billion to £11.1 billion, mainly due to a reduction in market rental values
· We have improved retail working capital by more than £300 million as a result of operational efficiencies
· We have an affordable dividend policy and have fixed cover at 2.0 times our underlying earnings
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