If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Fundamentalist,

I will get our guys to take a look into this for you - Unfortunately it may be a Felix thing and he is not in the office until after the weekend.

Regards

Ian

You might have answered this elsewhere.
Why do i keep having to Re-log in?It usually happens when Im composing one Of my Lengthy Markat insights!

In Fact its just done it now.Had to re-type the lot

Iain,

It should not prompt you to login unless the session has been unused for 8 hrs - can you tell me if you have session cookies enabled on your PC?

Ian

Iain - Do you use ZoneAlarm, if so you will have to amend Privacy control (cookies) under site list.

This happened to me, all ok now though.

Where do i check Ian.This started happening last week
Dont use Zone Alarm.Use Norton

Iain,

Go to toopls at the top of internet explorer and then click on internet options, then select privacy and then click on advanced - you should be able to change the settings in here and you should have session cookies enabled.

Let me know if you need any further help.

Ian

Changed it.Ill let you know how i get on.
Cheers

Still happening.If i leave a page open and then switch to another I get the log in page.After 5 minutes last one.

Iain,

I will pass this onto Jonathan to see if he can shed any light on it.

Thanks

Ian

I am having problems all day with obtaining

1) login
2) Watchlist
3) Traders
4) Investors

The pages are taking more than 5mins to load if they do. This is the first time I have been able to log in properely to-day.

I thought at first it was your platform as I don't have any difficulties accessing Comdirect or Barclays etc.

One of the errors or stumbles is read as adverts download http:adserv1.moneyam/oasis/oaisi.phy?=3&c etc.

Could you email me thoughts as I am not sure if I can access this page again!!

Since I threatened to switch its power off the behaviour of the computer as far as moneyam is concerned has improved. But still seems a delay in changing from Investor to Traders page. But at least all seems functioning. Don't know why. Haven't changed the config or setup.

Have a nice Weekend (Chronologically speaking)

Fred:

Just come across your post, so sorry to ask dumb-ass questions, but what is your connection, dial-up, broadband, who is the provider?

Cheers

MM

Broad Band IP V21 Http:/www.v21.co.uk. This IP has been VG no problems so far. At the moment Speed seems to up to or back to normal. Faster than me>

Thank you.

Fred,

Is this problem still persisting today?

Ian

Still getting logged out after approx 5 mins of Inactivity.
Changed session cookies.Any ideas

Iain,

I will pass this onto JT. We will get back to you shortly.

Ian

Thanks.Just sent You E-Mail

Like Fred, for the first time ever I couldnt get the traders index page on Friday. ISP is www.fast24.co.uk using 64k ISDN. It had sorted itself out by Saturday but it is unusually slow again today.
Edward

compoundup,

there are no reported problems with this part of the site this morning, are any other pages slow to access?

Ian

Just done a quick circuit and all seems fine now. Thanks Ian