Hello.

Since the switch over we have had a few teething issues, so to save you reading all the posts on this thread, ill list the ones that have been found, and when they have been fixed, cross them out. If things are not working despite being 'fixed', ill put them back on the list.

MoneyAM Website
Closing bid/offer prices skewed
Charts: OHLC not being saved, breaking candle sticks.
Market Scan issues.



If there is any that I have missed, please let us know.

J.

Hello,

I am very behind in the support emails at the moment (Ian is away today), and for this I am very sorry. They will all get answered but it is likely to be tomorrow when Ian returns.

I would prefer to be fixing problems that people have found that spending all day replying to emails, so please excuse me while I do that...

J.

Hi

Sorry to be a bother but my stockwatch has not worked all afternoon and has been very poor over the past 2 days. I've read as many emails on this subject as I can and have refreshed/logged in/out still to no avail has it worked this afternoon. In the meantime I'm having to use other systems which are up and running of which I don't pay for!

Regards

thehustler, Not sure what the problem is but the stockwatch has been fine. In your browser can you go to tools,internet options,delete files(temporary internet files) and then restart browser. If this does not work can we call you. Email spooky@moneyam.com

Has worked all afternoon.
Although present formats are debateable.

The end of day closing prices system is terrible, the one that we had today is what ample's is like and it is awful as it is not showing the correct bid and offer closing prices. It is showing what the last market maker has closed at. In turn, the percentages have changed and information on the charts turns out incorrect.

Please can we have the old way back.

I couldn`t agree more. Just logged in after a hour on the beach and thought I had scooped. Please go back to old system. If it aint broke etc etc.
Probably be a good idea to please your audience while ADVFN is in trouble.

Re : my previous post. My ETQ stock finished with a 2% gain but with this new system the stockwatch is showing unchange and therefore the chart line is flat for the day and is not showing the tick up. No candlestick for today in the charts as well.

Suehelen/Oakapples: I see what you mean; We will take a look.

Again today after 4.30pm everything totally inaccurate in stockwatch and portfolio. No news buttons again and system so slow it is difficult to move around the site!

Thankyou Bullshare. We don't want it to stay like ample's after market closes.

Its thanks from me too Bullshare - hope it dosn`t spoil your evening - mind you mine hasn`t started to well and now I am trying to get the cork back into the Champagne bottle.

Which stock were you celebrating on Oakapples from your initial reaction, I think one of mine (QTR) is showing the highest gains, it really finished unchange but it is now showing 53.85% up for the day because the last market maker signed off with 3.50 pence on the offer. They all prices on market makers books.

Bullshare - thanks - understand the emotions you must have been through over the last few days.

Had similiar experience of rolling out real-time systems in the Water Industry. Despite extensive offline testing you can guarantee it's the user, on the 'live' system, who will find the problems, in particular the effects of large numbers of users 'loading' the system.

Agree with SueHelen and Oakapples that we need to have reliable close of market information on the stockwatch.

Bullshare,
Re SueHelen's post, I guess it may be related, change on day (price & %) differs between stockwatch and portfolio, despite quoting the same closing price. Could you possibly fit that into your "look" as well please.

SC

Can anyone recommend an alternative service for quotes?
Thanks

cgroves,

I think you should give us another chance while we iron out the remaining bugs. If you care to email me: spooky@moneyam.com I can discuss this with you?

J.

cgroves, I think one thing you'll notice here is that if there is a problem the guys, espec TulletJ, are onto it quick and are very responsive to problems. Over time this site continues to improve and innovate so give them a chance :-)

Seymour Clearly,
I would like to endorse the sentiment, I haven't posted through this most recent affair, just followed the instructions supplied to others. I have observed closely as it unfolded and the team have worked very hard. I can speak from experience of a recent problem I had, attention was very prompt and a solution quickly supplied.
I would certainly like to register my thanks for their efforts on both counts.
DOM

I would like to echo the sentiments of the last 2 BB'ers, but would also like an answer to cgroves' question.
regards

just to let you know portofolio is still showing wrong prices