If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Try this link, SC. If it works and the menu doesn't then something is stopping pop-ups:

http://www.moneyam.com/action/nav/level2

SC,

Are you still having problems?

Ian

Kayak & Ian. Thanks for the response.

Kayak's link works OK. But no chance of clicking the level 2 tab. I wondered if you might have a flash of inspiration Ian knowing how the tabs/links work. If not then I'll have to reinstall the factory settings and see if it wokrks again. Going to be going out to work around 8.15 so won't be using this machine until tonight, in case I don't reply.

Rob

Just going to paste myself a stockwatch link in here to see if that helps:
http://www.moneyam.com/action/nav/stockWatch

edit: well that comes up as a new page but it's totally blank, gives the correct address in the header and says "Done" in the footer bar.

Any inspirations?

SC,


from what you have said and if Kayak's link is working for you it would indicate that you have some kind of pop up blocking software on the machine.

Do you have a personal firewall on your pc such as Norton or Zone Alarm? There may be some block up popper in there if you do.

With regard to the stockwatch not coming up properly, this again may be related to a seeting within any firewall you have which is blocking the Java.

Ian

Thanks Ian. Norton Systemworks 2003 running but disabled. Can't find any other firewall setting other than the XP firewall which I have disabled for now. I wonder if the router behaves differently for the XP computer than the Win 98 computer?

SC,

When you disabled these products did it make any difference?

Ian

No!

Seymour Clearly,

Can you please go to the Tools Menu/Internet Options/Advanced, scroll about half way down and then check that you dont back both the Sun Java VM and the Microsoft VM options clicked?

If you do, can you please unclick one of them (if you are leaving the MS one enabled, can you please also enable the java console and java logging options) and restart your browser.

Let me know if any of that helped.

Thanks,
J.

OK, that's helped a little. Only thing changed was unchecking the JIT compiler for virtual machine. Sun Java was already enabled. Have restarted the PC. I now have a hand when I hover over the level 2 tab but nothing comes up. Stockwatch still a blank page.

Seymour Clearly,

When on the stockwatch page, can you please go to the 'tools' menu and click 'Sun Java Console' and copy/paste the contents of that here?

Thanks,
J.

Java(TM) Plug-in: Version 1.4.2_05
Using JRE version 1.4.2_05 Java HotSpot(TM) Client VM
User home directory = C:\Documents and Settings\Rob

Proxy Configuration: No proxy





----------------------------------------------------
c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
l: dump classloader list
m: print memory usage
o: trigger logging
p: reload proxy configuration
q: hide console
r: reload policy configuration
s: dump system properties
t: dump thread list
v: dump thread stack
x: clear classloader cache
0-5: set trace level to
----------------------------------------------------
(C) 2004 Deltastream by IST. Version 1.2.

Does this help? BTW have to go to work so won't be able to respond much until tonight. Thanks for such great help so far.

Ian, Terminal Quote Pane still has that Java error from a few days ago..

Brian,

I will get JT to take a look.

Ian

Brian,

Can you please post the error here for me?

Ian

java.lang.ClassNotFoundException: com.deltastream.applet.quote.QuoteApplet.class
at sun.applet.AppletClassLoader.findClass(Unknown Source
at java.lang.ClassLoader.loadClass(Unknown Source
at sun.applet.AppletClassLoader.loadClass(Unknown Source
at java.lang.ClassLoader.loadClass(Unknown Source
at sun.applet.AppletClassLoader.loadCode(Unknown Source
at sun.applet.AppletPanel.createApplet(Unknown Source
at sun.plugin.AppletViewer.createApplet(Unknown Soure
at sun.applet.AppletPanel.runLoader(Unknown Source)
at sun.applet.AppletPanel.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

Caused by: java.io.IOException: open HTTP connection failed.
at sun.applet.AppletClassLoader.getBytes(Unknown Source)
at sun.applet.AppletClassLoader.access$100(Unknown Source)
at sun.applet.AppletClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)

... 10 more

Thanks Brian,

I will get JT to take a look.

Ian

Ooops: off bottom of chart.

BT,

Thanks for this - JT and the developers are aware of this and it will be resolved as soon as possible.

Ian

Is there a reason why, when I click on "Quote", it gives me a 15-minute delayed price and tells me that I'm not logged in?

Hilary,

can you click the logout button and log back in and let me know what happens?

Ian