Hello.

Since the switch over we have had a few teething issues, so to save you reading all the posts on this thread, ill list the ones that have been found, and when they have been fixed, cross them out. If things are not working despite being 'fixed', ill put them back on the list.

MoneyAM Website
Closing bid/offer prices skewed
Charts: OHLC not being saved, breaking candle sticks.
Market Scan issues.



If there is any that I have missed, please let us know.

J.

Bullshare - thanks - understand the emotions you must have been through over the last few days.

Had similiar experience of rolling out real-time systems in the Water Industry. Despite extensive offline testing you can guarantee it's the user, on the 'live' system, who will find the problems, in particular the effects of large numbers of users 'loading' the system.

Agree with SueHelen and Oakapples that we need to have reliable close of market information on the stockwatch.

Bullshare,
Re SueHelen's post, I guess it may be related, change on day (price & %) differs between stockwatch and portfolio, despite quoting the same closing price. Could you possibly fit that into your "look" as well please.

SC

Can anyone recommend an alternative service for quotes?
Thanks

cgroves,

I think you should give us another chance while we iron out the remaining bugs. If you care to email me: spooky@moneyam.com I can discuss this with you?

J.

cgroves, I think one thing you'll notice here is that if there is a problem the guys, espec TulletJ, are onto it quick and are very responsive to problems. Over time this site continues to improve and innovate so give them a chance :-)

Seymour Clearly,
I would like to endorse the sentiment, I haven't posted through this most recent affair, just followed the instructions supplied to others. I have observed closely as it unfolded and the team have worked very hard. I can speak from experience of a recent problem I had, attention was very prompt and a solution quickly supplied.
I would certainly like to register my thanks for their efforts on both counts.
DOM

I would like to echo the sentiments of the last 2 BB'ers, but would also like an answer to cgroves' question.
regards

just to let you know portofolio is still showing wrong prices

Tokyo,

That should be fixed along with another issue today. It is to do with the close prices...

J.

thanks J

good luck with everything today

tokyo

The stockwatch page seems to carry over trades from a previous occssion.

Case in point is HNR.

Looking at the trades live stream it shows all buys, the stockwatch shows 3 million, (or was it 2 million), sold.

The sells do not appear to have happened. Confusing to any holder who may panic sell as a result.

Everything else is just peachy!

WAP prices
when you select stocks and stream the prices, they now show the last trade rather than the mid price
this is a nightmare as you can rarely tell exactly what the stock price is!
many small stocks move significantly before large trades are reported and thus there is a double distorting effect
please return this to mid prices
thank you

On Stockwatch the cumulative volume trades column is being updated but not the Buy or Sell columns.
Is this a bug currently being sorted?
R

mornin all, still no streaming charts here

Douggie,

What are you seeing on your screen?

I am looking into an issue with the charts today, but I need to see if it is the same one...

J.

Tullett, just to let you know I'm seeing the streaming chart as if it has loaded fully except there is no price or line being drawn. The chart is white with the title on the top ie FTSE 100, DOW JONES IND. etc but no content within the graph box.

TullettJ same as Yoyo

Yoyo,Douggie,

Do you have the sun java plugin installed or are you using the MS VM?

(if there is an item in the 'control panel' for 'Java Plugin' you should be using the Sun one if that helps)

J.

As we have not had any issues with the provision of our streaming services today, I have removed access to the HTML stockwatch to anyone that should not have had it in their subscription level.

J.

TullettJ post 252 is gobbledegook to me not wise in computer basics! I don't even understand 'control panel' got red face now ;o\
I have always had streaming charts...realtime FTSE on stockwatch don't have either now.