If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

cardpoint (CASH) is showing up as zero value on my Stock watch and Portfolio ??????????? is this a bug as tradea have gone through.Graeme.

GRAEME,

I will take a look.

Ian

GRAEME,

I have spoken to our suppliers and they are attempting to rectify this issue.

Ian

IanT, thanks, it woke me up a bit sharpish. Graeme

I have Terminal for a week, staring last Thursday, but today, when I try to get up the MoneyAM page it is stuck on 3rd Sept. I have tried refreshing, but to no avail. Can you help? Helen

HelenW,

It certainly sounds like your page is only loading from the cache.

If you go to Tools/Internet Options and click 'delete files' and then load the page again, it should all be ok.

Thanks.

Did that, but it still refreshes to 3rd Sep

something funny happening with logons, i keep getting randon login requests, possibly related to stockwatch, someties works but sometimes just aks for logon again ??

I get that at least once a day on Terminal. Not normally from main site linkss, like the BB threads.

Spaceman,

Occasionally if one of our application servers restarts during the day (which can and does happen) it may cause your login session to be lost forcing you to log back in.

How often does it happen?

J.

J, its happend 2 or 3 times today.

If we're talking about the login, there is a little infelicity connected with logging in multiple pages. Create two separate IE instances. From one click on a link to the Traders' Room, and from the second click on one from the Investors' Room. Log in both simultaneously and the results are not as expected. Something is not multithreaded properly.

See also http://www.moneyam.com/InvestorsRoom/ShowPostList?fID=1&tID=3757

K yes I have noticed that recently (last few weeks) and todays problem may well be related but todays oddities are new to me. I havnt worked out where you end up it seems a bit random !

Should add that the logons seems to work but go back to the welcome screen, if I then select stockwatch again i sometimes get prompted to login again. I have not tested all options and the stockwatch bit may be a red herring but thats when I am getting the problem.

As I have not heard from you about my problems with my terminal trial, please could you take me off terminal so that I can see if it solves the problems

Thanks, HelenW

HelenW,

Please accept my apologies - can you let me know what problems you are having with Terminal and I will take a look right away.

Ian

Ian, Sorry to be grumpy, but I really can't be bothered to explain it all again. Can you take me off Terminal for the time being. Helen

HelenW,

No problem, but as far as I can see from your account you are not on a terminal promo at the moment. If you are having problems with your account, please let me know - either here or e mail ian@moneyam.com

Thanks

Ian

Ian,I have been having a trial on Terminal since last Thursday

HelenW,

As far as I can see - and I am only going by the information available to me - the 'HelenW' Account has never been set to a promotional trial for Terminal - there is no record of an upgrade by yourself.

Have you ever been able to access terminal during this period since last thursday?

Ian