Hello,

We experienced a small outage just after close due to a partial hardware failure.

As the failure was only partial we weren't able to switch that unit over to its backup which meant the site had to go down in order for us to fix it - a situation that isn't ideal.

I'll be working on ways to recover more quickly in the event of another partial outage during the rest of this week.

If you have any questions regarding this, please post below and I'll do my best to answer them.

J.

TullettJ, perhaps you should pay you Techs, more and more often.

Didn't notice the breakdown verymuch as I was trying to decide between throwing a bank of memory, a hard disk or the whole b. computer at the wall at the probable time.

8-)

Treblewide,

In lieu of the fact we techies are paid peanuts, I never have unplanned outages, ie,

1, The fault we applied proved the customer hardware did not react to spec, thus saving them an embarrassing failure
2. The backwardation scheduled outage was not correctly legislated for by the customer.
3. The review has shown mis-operation of the repair process by the customers staff.
4. I had prior approval for the outage, the customer had failed to appraise themselves of this fact.
5. The spilt coffee that caused the failure was of an inferior brand, supplied by the customer.
6. Loss of service was not an issue in this case, as the condition is clearly detailed in the service level agreeement.
7. The customer had been informed the failure would result in catastrophic loss of service, but nonetheless chose to implement without backup.
8. I warned them, but the twat still unplugged it.

paid peanuts my bum.....

Sad but true I am afraid, but at least it hasn't made me bitter and twisted......That was something else....lol

So, to sum up this thread so far, I've got to apply a claw hammer to Treb's ginge nuts in order to qualify for a threesome with Choccie and Julie as I'm a techie that might have had something to do with all this once upon a time providing I can confirm that Jon is an overpaid twat as well?

Is that right? Do I get a prize?

Whatever gave you that impression?

Oh I should think so MM.

I'd have liked to have contested Mcpeanuts' remarks about frightening the neighbours.
The only problem is that Jules' Shitzus are now just plain Zus.

Well as a previous technical director for a FTSE 50 insurance company with 10,000 users dependent on my mainframe services - I was allowed 1 service interrupt in 12 months, 2 was unacceptable and I would have lost my job.

On the whole I think MAM do a reasonable job in maintainng service levels - cos I understand how difficult it is to keep a service up and running - especially when dependent on others.

However - you do need to test those service recovery plans regularly and make sure that those contingency plans work - otherwise you will get fair criticism.

Baza

bhunt1910,

A very fair comment!

It's only very rarely that we have any kind of hardware failure (I can think of 3 instances since launch, of which 2 caused any kind of outage during the trading day), and the more frequent problems do seem to revolve around our feed.

With regards to our feed, we are working together with our suppliers to increase our resiliance to problems, but as you'd understand, these things can't be done immediately - and there's a number of stages involved in this process.

J.

Rumour has it, that underneath her clothes, choccy is naked all the time.

Hmmm?

Rule 7: Just going to the toilet. Back in a minute.

WHAT OUTAGE??

Loadsa

DocProc: I thought that was Billy Connoly's Rule 3 for the over 60s ;-)