If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Ian, Sorry to be grumpy, but I really can't be bothered to explain it all again. Can you take me off Terminal for the time being. Helen

HelenW,

No problem, but as far as I can see from your account you are not on a terminal promo at the moment. If you are having problems with your account, please let me know - either here or e mail ian@moneyam.com

Thanks

Ian

Ian,I have been having a trial on Terminal since last Thursday

HelenW,

As far as I can see - and I am only going by the information available to me - the 'HelenW' Account has never been set to a promotional trial for Terminal - there is no record of an upgrade by yourself.

Have you ever been able to access terminal during this period since last thursday?

Ian

something up with the buy/sell totalling on IMG?

maddoctor,

We will take a look.

Ian

mad,

As far as I can see this looks correct - can you give me specifics as to what you are seeing that is incorrect?

Thanks

Ian

Ian . 600k sells and buys and then a load of ??? followed by a new start in totalling

15.17 just checked , still there

Mad,

OK, sorry about that have spoken to JT these could be wrong as we put a fix in and restarted the server today - it should be completely fine as of tomorrow.

Ian

HelenW,

A check on our backend systems shows you were enabled for 'terminal' (this system is not available to Ian), and if you dont want to have access to 'terminal' simply do not click on the button labelled 'terminal'

It would be more use to us if we knew what your problems were so we can try and resolve them.

J.

HelenW,

If it is related to your 3rd September page issue, then they are completely unrelated.

Which page is displaying 3rd September?

If it is the home page, can you please try going to: http://www.moneyam.com?

(complete with '?' at the end!)
and tell me if that helps.

thanks.
J.

It is the 'window' in the terminal which has the usual Moneyam stuff in it (?homepage) that is stuck on 3rd Sept. All charts etc seem to update ok. When you say 'go to http etc' Im not sure which address bar I am supposed to do that in. Is it on the MAM homepage or by zooming in on the homepage window in terminal view? Sorry if I appear thick, but much of this computer stuff is not so obvious to some of us.

HelenW,

You go to the link specified in my post above the same way you go to almost every other think on most webpages - by clicking on it (that is why it is blue in colour) :)

HelenW,

I think we have found the cause of your problem.

I have just logged in as you and used your terminal view.

The reason you are seeing it stuck on '3rd September' is because on that pane you are looking at the traders thread for the 3rd September. It is the thread title you are seeing and that will not change!

J.

It doesn't help because I can get Moneyam for the correct day by logging on as I do every day, but on the Terminal page it is stuck on 3rd Sept.

HelenW,

No, it isnt stuck on 3rd September, you are just viewing a thread on the BB from the 3rd September. A closer look shows it to be a URL you personally put into that box :)

I have amended your terminal view so that it will show the BB thread list. Please close your current terminal window and reopen it.

J.

Thank you for that - sorry to have been a muppet. BUT this doesn't help the problem of MoneyAM crashing when I have the terminal in use. It has never done this before I had Terminal and, so far I have had to log in again about a dozen times, since Thursday. Does this have a simple solution too?

I didn't know I had the skills to put a URL in a box!

Maybe I am not such a muppet after all. The homepage window in Terminal is STILL refreshing to 3rd Sept!!!!! I can get Foale round here to verify. I went back to list clicked on Traders Thread 8th september and it came up. 30 Secs later, it reverted to 3rd Sept. Am I still doing something stupid!

Hello... is anybody there?