If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

HelenW,

You go to the link specified in my post above the same way you go to almost every other think on most webpages - by clicking on it (that is why it is blue in colour) :)

HelenW,

I think we have found the cause of your problem.

I have just logged in as you and used your terminal view.

The reason you are seeing it stuck on '3rd September' is because on that pane you are looking at the traders thread for the 3rd September. It is the thread title you are seeing and that will not change!

J.

It doesn't help because I can get Moneyam for the correct day by logging on as I do every day, but on the Terminal page it is stuck on 3rd Sept.

HelenW,

No, it isnt stuck on 3rd September, you are just viewing a thread on the BB from the 3rd September. A closer look shows it to be a URL you personally put into that box :)

I have amended your terminal view so that it will show the BB thread list. Please close your current terminal window and reopen it.

J.

Thank you for that - sorry to have been a muppet. BUT this doesn't help the problem of MoneyAM crashing when I have the terminal in use. It has never done this before I had Terminal and, so far I have had to log in again about a dozen times, since Thursday. Does this have a simple solution too?

I didn't know I had the skills to put a URL in a box!

Maybe I am not such a muppet after all. The homepage window in Terminal is STILL refreshing to 3rd Sept!!!!! I can get Foale round here to verify. I went back to list clicked on Traders Thread 8th september and it came up. 30 Secs later, it reverted to 3rd Sept. Am I still doing something stupid!

Hello... is anybody there?

Foale has been round and fixed the problem!

HelenW,

If you click on a URL within a window that is set to refresh to a fixed URL it will of course revert to the original one - this is expected behaviour.

If you want to change where it is pointed to, click on the 'toolbox' button at the top of that frame and change where it is pointed to.

Also, I have just logged in as you, gone to your 'basic' terminal view and got the traders thread, 8th September; not the 3rd.

Can you send a screen shot (full screen) to support@moneyam.com and ill take a look at it, but as far as I can tell by logging in as you, is that you are seeing exactly what you have told it to show you.

J.

HelenW,

Looks like I was typing at the same time as you.

Was it a system problem, or a user problem in the end?

Hi...Helens problem was as per 2430 ...

It was set to show the traders thread on 3rd...
then Helen amended the pane manually to display 8th...
but after the 30s refresh it of course
reverted to 3rd...

Now correctly pointing to 8th...
so will be ok until tomorrow!

I am very pleased with my new terminal btw
Works well for me.

Helen; Have loaded up your terminal from home and it all looks fine and works fine except you had the wrong Epic code in for the Dow chart which I have corrected.


Mike

Thanks all for your help. Apparently I didn't realise I had to put in a new url to get the correct screen each day. Cost me a cup of tea for David to put me right - cheap at the price!

Helen,

No problem - if you have any further questions, please feel free to ask me,

Regards

Ian

Ian - zero MMs showing ... problems?

SM

Supermum,

Can you give me a specific example so that I can look into this?

Ian

just no MMs showing on any small caps ata ll - PCI AMB JPF PPR PMD etc

supermum,

We are looking into this now - I will get back to you as soon as possible.

Ian