I am getting a lot of "URL not found messages all over my AM screen. Is this a Money AM problem - or something at my end ???

I am still getting the main screens - I first noticed it last night

Baza

all,

I have just put in place some cache busting changes so the 'no found' errors should reduce on the site shortly.

J.

Thank you Ian..JB..

I am ok now - thanks

Baza

Hi - the messages are back again ?? - cannot find URL server etal

bhunt1910,

That is strange, and could be caused by a proxy, can you try clearing your temp files again and possible doing a restart?

Ian

Yep - thats cleared it.

For the record I
1. closed down AM
2. Cleared out Temporary Internet files & local files
3. Restarted my Pc
4. Logged on to AOL - but AOL froze
5. restarted AOL
6.logged onto AM

Thanks
Baza

Ian - its gone again - there is a problem somewhere?

bhunt,

I am unable to reproduce this here, but I will get Jonathan to take a look.

Regards

Ian

bhunt,

Do you have Internet Explorer on your machine? If so could you try it instead of AOL and let me know if this makes any difference?

IAn

It seems to be intermittent - cos now its ok again - but I have just rebooted.

If it goes again - I will reboot and enter via IE

B

ok - its gone again under AOl.

So without rebooting - I have gone into IE and gone onto Money AM - no problems so far.

At the moment I can flick between AOL - which still has problems with URL's - although everything else is ok - and IE which seems fine.

I will stay with IE for rest of night and see what happens

baza

ok - this is crazy - AOL is ok - and I have not done anything at all - it does seem to be a problem at AOL as one minute it is fine - and the next it is not

(pulling what is left of hair out)

Baza

Hi Baza,

Sorry haven't been in touch all day, but like you have been trying to sort this problem out all day. Then to top it all, I deal on line with a broker and I could not get my portfolio updated plus the shares were still showing yesterday's prices. I got in touch with them, and asked if they were having trouble but it appears not and they said it must be my Browser. Like you I have tried everything Ian suggested, but cannot get this sorted out.

Yet all the other financial sites are OK. Just my on line broker and Moneyam causing problems.

Do you have AOL Broadband? I am wondering if there is something on AOL that is not compatiable since yesterday causing problems with just these two sites. Like you we haven't done anything to our computer to cause these problems.

It is very frustrating. Regards Di and Paul

bhunt1910,

AOL have many many web caches and the one that you connect through changes throughout the day. One may have the broken pages on, one may not.

This would explain your problem.

J.

McPaulass,

It sounds like AOL's caches were causing problems.

Try using IE rather than AOL's browser, alternatively, switch to an ADSL provider that provides a direct service rather than a cached one.

J.

Di & Paul

Although I have been gettung the URL messages - it has not effected any of the actual services provided by AM - so I have been able to watch stock prices and read investors threads etc etc with no problem.

Yes I am broadband with AOL. - I have had no problems connecting to any other site at all

Not sure that helps.

I did connect to AM via IE - and that seemd ok

Baza

Dear Baza,

Many thanks for your message. We like you have been able to watch the stock prices and services by AM. Also no problems with other sites other than our online Broker. Have been in touch with AOL for the last 3 hours, trying to sort out problems, NO LUCK Tried to get on IE more problems. What a day.
Looks like we shall now have to set our IE explorer, fingers crossed. We both need a stiff drink, absolutely worn out. Regards. Paul and Di...

Get yourselves a proper ISP chaps, AOL are the pits...

Ian just to let you know that I have exactly the same problems when I go into AM via IE.

I have deleted all temp files before logging in via IE

It starts of ok - then I get the URL message.

However when I switch to (say) the investors screen - it is ok for a while.

Kayak - why do u say AOL is crap - I have been on AOL for 5 years and am generally pretty pleased with it !

Baza

bhunt,

I will speak to Jonathan to see whether he can offer any other thoughts on this,

Ian