If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

dell - thank you! I was wondering why some of my SEAQ stocks were missing a MM this morning and I'd already rung the directors of Melrose (MRS) to ask why SCAP was no longer a MM for their stock. I agree, an announcement bolted to the top of the BB would have dissipated some real concern this morning.

For those just catching up, SCAP came back online at 9.24 this morning.

Just to confirm - and I realise it is a bit after the event, apparently according to the stock exchange several MM's experienced problems this morning.

We are not informed when this happens, so I would like to thank Dell for pointing this out. Obviously if we do ever receive any notification of any outages such as this or become aware of this we will do our best to make all aware.

Regards

Ian

Is it possible for the EEN chart to be fixed to take account of the recent 1:100 consolidation please.

SC

SC,

I will get JT to take a look.

Ian

Thank you for quick reply Ian

SC

Ian , can you please tell me why sometimes we are getting trades reported at time 01:00:00
Thanks

maddoctor,

This is because it is a trade declared overnight and is therefore given the automatic prefix of 01.00 am.

Ian

Ian , thanks

IanT
re 2632 and 2634. Just had the same proble again. I have 2 browser windows open (as normall) both were working fine,then the second one every time I try to go from portfolio to traders or investors room I keep getting "server not found". If I use back button no prob, use refresh same prob.Close browser and reopen it and it connects but when I move to another view same prob. Each time this happens it seems to last about 5 to 15 minutes (5mins today) then no problem.Not every day but more common between 8-30am and 9-30am. Could it be anything todo with volume /busy traffic (just a guess). No changes at my end andevery thing else is working fine. Graeme. (you said to let you know if it happened again)

GRAEME.ALEXANDER,

When you are getting 'page not found', can you please email us the output of running:

tracert www.moneyam.com

from a dos box (start menu/run/cmd)

please mail it to support@moneyam.com

J.

having problems moving from the stockwatch page to T trades , nothing happening. Same trying to go to traders room????

maddoctor,

Can you close your browser and go back in and see if this makes a difference?

Ian

Ian , cleared itself at the mo , thanks , I am beginning to hate computers.
Trying to buy a new system at the present time from either dell or pcworld and I find myself constantly talking to the intellectually challenged. Who said buying a house was the most stressful thing you can do?.

maddoctor,

:-)

Let me know if it returns

Ian

SPS: If you call up a 1 month Bolly chart there is a nasty spike that flattens out the analysis. Please ask data team to remove as ap. Thanks. JT

john,

Will get the guys to take a look this morning,

Ian

Thanks Ian.

Ian, I see the UKX bid/offer is still stuck at 4364 again today.

Priscilla,

I will take a look.

Ian

Priscilla,

Just spoke to JT and Mike about this - there should in theory be no figure in there so I will submit a bug report fo r this to be rectified.

Thanks

Ian