The Carphone Warehouse was founded in 1989 to bring mobile services to consumers. The market has always been complex and our aim from the very beginning has been to offer our customers simple, impartial advice while also offering outstanding value. As a result we have grown from a handful of stores operating exclusively in the UK selling mobile handsets and contracts, to a European-wide platform of over 1,500 stores in 10 countries, providing a wide range of mobile and residential telecoms services.

The Carphone Warehouse has been honoured to receive a variety of awards, most notably in the areas of customer service and employment. A selection of the awards that we have received are shown below:

Retail Week:
Customer Service Initiative Award
Winner: 1998, 1999, 2001, 2006
Retail Employer of the Year
Winner: 1999, 2001, 2006

Mobile News:
Best Large Retailer of the Year
Winner: 1995, 1996, 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2006
Best Customer Service
Winner: 1998, 2000, 2001

Retail Property Awards:
International Retail Achievement Award
Winner: 2000
E-Tailer of the Year
Finalist: 2000

Arthur Andersen Enterprise Awards:
Customer Service
Winner: 1997, 1999

Mobile Choice Consumer Awards
Best High Street Retailer
Winner: 2001, 2004



Financial Headlines 2006

Revenue up 29.4% to 3,046.4m

Like-for-like retail revenue up 5.9% and like-for-like gross profit up 9.0%

Headline earnings per share up 33.8% to 12.38p

Full year dividend raised by 38.9% to 2.5p

Operational Headlines

52 week connections up 26.0% to 8.2m

52 week subscription connections up 23.6% to 3.4m

317 net new stores opened

2.6m TalkTalk UK customers, accounting for 10% of the UK market

Acquisitions of Onetel and Tele2 UK

Major investments in UK broadband and French MVNO announced


Carphone Warehouse Group PLC
Monday 2 April 2007

For immediate release


The Carphone Warehouse Group PLC

Fourth Quarter Trading Update

Full year outcome in line with market expectations


The Carphone Warehouse is today announcing headline KPIs for its Distribution
and Fixed Line operations for the 13 weeks to 31 March 2007, and giving initial
headline guidance for the year to March 2008. Full KPIs for the quarter and
detailed guidance for the coming year will be announced as part of the
forthcoming analysts' day on 24 April 2007.


13 weeks to 31 March 2007

Subscription connections up 14.0% to 1.02m
Total connections up 8.3% to 2.41m
2.27m broadband subscribers, with 702,000 on unbundled lines
1,024 exchanges unbundled, two months ahead of schedule
Full year pre-tax profits expected to be in line with current market
expectations

Year to March 2008

In advanced discussions with Best Buy for the further development of Best
Buy Mobile in the US and Geek Squad in the UK
Further investment in brand development and customer recruitment for
Virgin Mobile France
Likely combined incremental impact of approximately 10-15m in joint
venture start-up costs
Additional broadband customer service costs of 10-15m expected to be
incurred
All other broadband economics in line with original guidance


Charles Dunstone, Chief Executive Officer, said:

'In the mobile market, the strength of our proposition means we have continued
to increase sales and market share. As a result, despite the expected slower
growth in the overall handset market, particularly in the pre-pay segment, we
continue to show good growth year-on-year, despite last year's very strong
comparables.

'In our broadband business, we have made excellent progress both on the rate of
customer migration to unbundled lines, and the roll-out of our network of
unbundled exchanges. The delays we reported in migration earlier in the year
mean we are still a little behind our original business plan; but the current
momentum of customer recruitment and migration gives us confidence that we will make up the lost ground by the summer. In our programme of unbundling
exchanges, we have exceeded our initial target of unbundling 1,000 exchanges two months ahead of schedule.

'We also continue to invest in customer service as we work to further build the
service levels at TalkTalk following the problems we incurred at launch. As
ever, our goal is not to maximise immediate profitability if it compromises the
customer experience, but rather to protect the brand and proposition for the
longer term. In all other respects, the economics of our broadband business
remain in line with our original guidance.

'In our new joint ventures with Best Buy, our mobile retail trial in the US has
continued and the promising results have led us to invest further in the Best
Buy Mobile concept with our US partners. The initial reception to our Geek
Squad launch has been similarly encouraging and we see this service as a natural
bridge between our core retail proposition and our broadband service. Although
no formal agreement has yet been reached, we are in the advanced stages of
agreeing the next phase of our joint venture plans with Best Buy, with an
inevitable impact on start-up costs.'

Distribution

Group connections were up 8.3% to 2.41m during the period. Subscription
connections rose 14.0% to 1.02m despite a patchy market, with our strong
customer proposition delivering further market share gains. As predicted, the
pre-pay market slowed noticeably after 18 months of extraordinary growth. A
lack of new handsets during the period contributed to the slower growth, but we
expect a number of exciting product launches in the coming months to
reinvigorate demand.

Fixed Line

We finished the period with 2.27m broadband customers across TalkTalk and AOL.
We made good progress with TalkTalk Free Broadband during the quarter. The rate of sign-ups picked up materially from the middle of February in response to a
more targeted marketing campaign and renewed consumer confidence in the service.

The process of migrating customers to unbundled lines has improved in recent
weeks and as a result we have been able to increase the rate of line migration
significantly. At the end of March we had 375,000 TalkTalk customers on fully
unbundled lines and 327,000 AOL customers on partially unbundled lines. In
March alone we successfully migrated 120,000 TalkTalk customers to our own
network.

We have begun the integration of AOL and will provide a detailed update on
progress in the upcoming analysts' day.


Year to March 2008

Ahead of our detailed guidance for the coming year on 24 April, we are
announcing two changes to previous guidance. Customer service costs in the
TalkTalk Free Broadband business will continue to run ahead of the original
business plan for much of the coming year. However, we are confident that by
the end of the financial year, the increasing scale of our customer base and the
ongoing improvement in our processes will be delivering unit customer service
costs in line with our original plans. As a result we expect additional
customer service costs of 10-15m in the coming year. All other broadband
economics are anticipated to be in line with our original guidance.

During the year we announced two collaborations with Best Buy Co., Inc, the US
consumer electronics retailer. Our Geek Squad operation in the UK launched
recently, and our Best Buy Mobile trial in the US has been running for four
months, with promising results. We are now in advanced discussions with Best
Buy to put these initiatives onto a more formal commercial footing, with
concomitant higher levels of investment. In addition, we plan to invest further
in brand development and customer recruitment in our Virgin Mobile France joint
venture. Overall, we expect to invest an incremental 10-15m of start-up costs
in these new growth opportunities in the year ahead.

Next trading update

The next trading update will be on 24 April 2007, when we will give a full
strategy update and detailed guidance for the coming year.

just for clarity though.....

172 pence per share return of value to shareholders

· Ex-dividend date, 27 January at 6pm

· Full year Headline earnings expected to be in line with guidance

These have been out of favour for a while.

PROPOSED ACQUISITION OF BEST BUY'S 50% SHARE IN CPW EUROPE
AND
Q4 TRADING UPDATE 2012-13 FOR THE QUARTER ENDED 31 MARCH 2013

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