If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

BT,

I can't say that I lost connection here and all is working correctly, but I will pass this comment onto JT to go with your other reports.

Thanks

Ian

Something odd at log in this morning. After entering log on details I had endless clicking/cycling with eventually a return to the log on screen - but I'm also logged on!

kernow,

There are no problems at this end - could be a cookie issue at your end - can you check to see if you have session cookies enabled please?


Click on tools - Click on internet options - Click on Privacy and then advanced - you will be able to see here is session cookies are enabled.

Ian

I'm on automatic cookie handling Ian. Do I need to use the manual option which has the session cookie option?

YOu should have the 'Always allow session cookies' option ticked - then log our and back in and let me know if this cures the problem,

Thanks

Ian

OK I'll try this later and let you know if I still have problems. Thanks.

Just a little hiccup that happens occasionally on stockwatch.

I added Armour Group, epic AMR to stockwatch and got a news flag beside it. Turns out to be related to American airline stocks (Wall Street airlines - Airlines close lower after downgrades - UPDATE 1) and in no way connected with Armour Group. This has happened to anumber of my stocks.

Could it be that the .L for London listings is not present on these stocks and so any news related to a stock with that epic from any of the markets covered by MAM will flag inappropriately on the unconnected same epic stock?

Bit of a pain if you're on dial-up as I am at work and have to wait for it all to load before realising it's unconnected.

Seymour,

This will be directly from our suppliers feed so I will pass the details onto them to take a look.

Ian

Terminal
I have a Terminal with a FTSE100 stockwatch linked in a Group to a L2,Trades,Streaming Chart,Static Chart, and News set of panes.

If I click on the Epic of one of the stocks in the Stockwatch list how long should it take to reload all the associated Panes with the new epic?

BT,

This should be pretty much within 3 - 4 seconds - however, it does depend on how many you have as it has to reload 3 or 4 streaming functions for you.

Ian

Hmmmmm - how about 30 secs?

Could you try to find out from somebody how I can discover where the time is going?

And before you say it Ian - there's nowt wrong with anything on the PC. :-)

It's just that in the early days of Terminal I remember it being really snappy - as in click on an epic and everything changed in a second.

BT,

I have just run a test and all was fine - can you try again for me and let me know what happens?


Ian

Believe it or not I've now got the old problem of Terminal losing connections, requesting multiple logons and getting it's knickers in a twist again.

A seperate standard IE window with a basic stockwatch running kept ticking away without even a blink...

So it's not me !!!

Believe it or not I've now got the old problem of Terminal losing connections, requesting a logon and getting it's knickers in a twist again.

A seperate standard IE window with a basic stockwatch running kept ticking away without even a blink...

So it's not me !!!

BT,

I have just run a test with 6 streaming windows linked and they all came up within about 6 -7 seconds - I will speak to the boys to find out if they can suggest anything.

Ian

Ta Ian - nice being piggy-in-the-middle isn't it. :)

IanT: Grateful your advice as to which Java applet is missing in IE when the Stockwatch screen is blanked out with a nice red corss at the top left hand corner? Thanks is advance. John

John,

This would mean that the Java Plugin is not present or disabled in some way - firstly try a restart on your machine, if that does not clear the problem, you can re download the plugin by clicking below:

http://java.sun.com/webapps/getjava/BrowserRedirect?locale=en&host=www.java.com:80

Regards

Ian

IanT: Many thanks for your help on this, but I still have a problem. I am told via the Java splash page that I need to install an Active X component, due to Windows XP SP2. Fine, I go through the procedure and I am then told that 'The installation package could not be opened - contact the application vendor to verify that this is a valid Windows Insraller package.'

Clearly I have some s/w stopping this working properly, any ideas. Could it be the Windows Firewall as it seems to me to be connected with Windows checking that the download is valid?

Any pointers here greatly appreciated. John

john,

I have just spoken to JT about this and he says that you may possibly have to do a manual download for the plugin - fgo to the Sun website and look for the manual instruction on how to download this - please let me know how you get on,

Ian