If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Guys,

I will ask Jonathan and see if he can shed any light on this.

Ian

Kyoto,

Can you please tell me which pages you are getting the error on? We moved all our adverts from adserv2.moneyam.com to another machine, but thought we had changed all the references. It appears that this isnt the case.

Cheers,
J.

Can't get rid of the stockwatch timeout problem with Firefox under Linux but I've switched to the Konqueror browser and it's OK with that. Probably if I try it with Firefox tomorrow - which is what I usually use, it'll be OK again.

J., http://www.moneyam.com/action/stockwatch/showStockWatch

But I have exactly the same page open now in Konqueror and there's no problem. Maybe it's some strange caching issue.

edit: and sure enough, I've done a full purge of the cache - and Linux Firefox is now loading fine without the timeout errors.

Kyoto,

Phew!

I couldn't see any problems here at all (and I'm running linux/firefox too) so was a little concerned.

It was changed on Friday... maybe you have a long cache set or something?

J.

It's entirely possible... old habits from the 28.8K modem days die hard :-) I'll make sure I check this first next time. Sorry if I raised any alarm first thing on Monday morning!

Ian
Only just logged on this morning and cannot get any of my terminal views.
Please advise.
P

Photo,

When you say you cannot get any of your terminal views, what exactly happens?

Ian

I have 5 terminal views showing on my terminal page but the lines showing each view is incomplete. Clicking on any one of them and I get a blank page coming up.
P

Photo,


Can you do a restart on your machine and see if this clears the problem?

Ian

Will do

Ian
Sorry same still happening, line showing the terminal name seems incomplete,think there should be a bin and pencil showing.
P

Phot,

Can you go to internet options, clear your temp internet files and then restart again please - everything is working fine with terminal at the moment, so I can only assume that it is a local problem.

Ian

Also having a problem with heatmaps.
Clicking on FTSE heatmap sends me to log in and then when try to log in again
will not load page.
P

Photomad,

It sounds like something is slightly screwy with your browser. We've just checked terminal with all our computers (running a variety of OSes and browers) and we've also checked heatmaps - everything is working as it should.

How long has this been going on for? has anything happened which could cause this to occur on your machine? (upgrades/ windows update/ new software installed?)

J.

Also got a problem with charts,pages will not load.
Not done any upgrades,updates,or loaded any new software since November but problen only arisen this morning.
Will log off and do disk clean uo and defragment and see what happens.
P

Photo,

Please let us know if this clears the problem,

Ian

Ian
Just logged back on,everything now ok with exception of terminal pages.
Any suggestions about what I can do next to solve problem.
P

Photo,

As JT said it does sound as if your browser is playing up a little - which browser are you using? If it is IE can you please run a windows update to make sure everything is up to date.

Ian

Use AOL as ISP, just done Windows search for update,nothing found.
Use McAfee firewall and ran virus scan,nothing found.
Will keep trying the terminal page and see how it goes during the day.
P