All,

As you will bee aware for the last 2 hours we have been experiencing a problem which has meant that our level 2 and level 1 streamers are not available.

We are working to resolve this issue and I can only apologise at this point in time, and as soon as we know more, we will of course update you.

Regards

Ian

Shall we be getting refunds on our subs??

Not good enough to be off this long in market hours, has already cost me a lot of money.

agreed. Far too many problems on this site

Shamona/Dealer,

apologies - we are still working on the problem and are hopefully nearing a resolution.

This issue has been caused by an extraordinary problem, which we have not seen before - hence the delay in resolving it. I will let you know whne we have this back up and running.

Ian

All,

Stockwatch and Level2 should now be working again.

Apologies for the inconvenience.

James.

Mine isn't and I've tried logging out and in again.

Stockwatch still not working...!

What actually happened today..??

Oddie

My stockwatch now working fine, so you guys might need to just reboot to get Java working again.

Double trades showing again today too!

Andy,

If you still see the same today (5th), please let us know.

Jonathan.

Oddie,

Comstock had a need to switch ticker plants yesterday, however something went wrong in the transition and we ended up with what appears to be feeds from both plants (hence the double trades etc). The increased load on the database server then seemed to trigger a condition in our code caused by loops being too tight (usleep(10)) and another condition whereby the streaming servers were announcing themselves as ready to serve when they really weren't.

When the streaming servers announce they're ready, they get connections sent to them, however as they weren't really ready, they'd then just sit there hanging.

Last night we did a complete restart of the feed side of things, including the database hardware involved, and that got everything back into a known state and we started serving again.

Our developers are working on two things now. 1, loosen the loops; 2, stop the streaming servers announcing they're ready before they are.

Please let us know if you continue to have problems today.

Jonathan.

Jonathan,

Thanks. Turned system off twice but Streaming Stockwatch Live prices still not working at at 07.55...!

Can you tell us when you expect normal service to be resumed..???

Oddie

Oddie,

Normal service is now available - could you do the following please?

1. Log out and go to the home page.
2. in the login box, click on the clear moneyam cookies link
3. now re enter your username and password and log back in
4. if this does not work, please close down all your borwser and then re open and try again


If that does not work, can you try this?

Could you try and clear your temporary Java applet files please?

1. Close all of your browsers (Internet Explorer, Firefox etc)
2. Go to Control Panel
3. Click Java->Settings (in Temporary Internet Files section)->Delete Files->OK
4. Go back to stockwatch and try again


If that does not work, let me know exactly what you see when you try to access stockwatch please?

Ian

Percentage rises and falls on l2 sreen do not match stockwatch.
This is so confusing are you aware? can you fix it?

eg TW. L2 showing correct price of 45p but up +4.5p 11% - stockwatch 45p -0.75p - 1.64%

martin,

I am just taking a look at this,

Ian

Now working for me, thanks, hope others are successful.

Seems like L2 are basing the current price over an increase/decrease on yesterdays opening price.

Ian,

All working ok now. Thanks.

Oddie

Ian (moneyam)

looking to try the L2 package have i missed the trial?.

tia.

lizard,

Yes unfortunately you have - e mail me and I will se ewhat I can do - ian@moneyam.com

Ian