sales increasing via recent motor show

From: Mike Barrett
Sent: May 2009
Subject: Excellent cutomer service
Hi, Just a quick note to thank you for the excellent service I received with my recent purchase of Lafuma chairs from your company. They were delivered today and we are delighted with the quality. Not only was your price was the most competitive, but the customer service from your online order staff (Sadie Prestwood) was outstanding. A very pleasant experience, we look forward to dealing with you again. Many thanks, Marion Barrett

From: Archie Heslop
Sent: May 2009
Subject: archie and olwyn heslop has sent you a 'Contact Us' enquiry
Enquiry: not an enquiry,just a massive thankyou for everybody at your dealership,this is the second caravan bought from yourselves,it was so easy with the kind help of your staff,especially Andy the salesman who was so kind and went far beyond being just helpfull,we were a little worried we could not afford the most brilliant caravan we had seen and was just what we were looking for,without his kind words and help we would have gone away really disapointed,to anyone looking to buy a caravan or motorhome etc,look no further,"find your home in the country,at discover leisure."WE DID. love to all Archie and Olwyn Heslop..

From: Peter Reynolds
Sent: April 2009
Subject: Discover Order
I would like to thank you for the first class service that I have received from yourselves today. My order was only placed yesterday and to my amazement it was delivered this afternoon. In this present time of "Sorry waiting on stock/10 to 14 days delivery,charge for each item sent." You did not apply any of these to my order. I was able to fit these batteries to my Motorhome this afternoon and I am confident,like your service,they will give me first class and long lasting usage. I will not hesitate to recommend you to my friends and members of the Motorhome owners clubs. Please pass my thanks on to Susan in your customer service department for the excellent and professional way that she handled my order. Once again many thanks,I will be using your services again.

From: Roger Salt
Sent: April 2009
Subject: Discover Order
Attention Sadie Prestwood, The Cadac Savvy Chef arrived today about 14.30hrs, i.e. less than 24hours after I made the order on the net. Thank you for the excellent service. The BBQ works well,I unpacked it and lit it up as soon as I could after it arrived!!, and I am impressed with it's quality. Many thanks, Roger Salt

From: David Stevens
Sent: April 2009
Subject: Discover Order
Enquiry: I wanted to say thank you for your highly efficient and helpful service. I made an order (small) yesterday (Tuesday) over the phone, and it arrived by post first thing this morning. Thank you, I shall certainly use your store again, and make sure that all my motor-homing friends know about you. Location: chorley Method of Contact: Email

From: P Woodings
Sent: April 2009
Subject: Discover Order
Good morning Thank you for your efforts in obtaining a Harringtons porch awning for me. It arrived yesterday so hopefully we will have fine weather next week to make to most of it. Your service was first class and much appreciated. Regards Peter Woodings

From: Gerry Kennedy
Sent: April 2009
Subject: Discover Order
I received my AL-KO triple pack yesterday and am delighted with the quality and price. I am even more pleased by your excellent customer service by keeping me updated with my order as it progressed. Your company will be one that i recommend to my many caravanning friends. Well done Discover you have put the service back into customer service. Gerry Kennedy

From: Tony Hill
Sent:April 2009
Subject: Discover Order
Hi folks Had to write and applaud you for the magnificent service and ultra rapid (and free) delivery not forgetting the cheapest prices also. Ordered 4pm Thursday and unwrapped and being used Friday morning 10am - marvelous I Will be back. thanks Tony Hill

From: John Culman
Sent:March 2009
Subject: Discover Order
Hi Michelle The chair arrived yesterday as we missed the delivery on Wednesday, everything is fine with it so you now have a very happy and satisfied customer who has book marked your web site and will check it first when we need equipment for our caravan or garden. Thank you for the swift and helpful way you have dealt with our order as soon as we queried the delay. Cheers John

From: Gary Beynon
Sent: March 2009
Subject: Discover Order
Dear Ms Atkinson Your prompt response, and unfailing help and assistance is wonderful. Thank you so much for all you and your team are doing, it is very much appreciated. Gary Neil Beynon

From: Doreen Pelham
Sent:March 2009
Subject: Discover Order
I'm just writing to say that we have now received all 3 items under order ref: HL - 580680, and thank you very much for your speedy delivery, rapid response on Customer Service and excellent prices. We look forward to placing further orders with you in the future and will certainly recommend you to our caravanning friends! Kind regards Doreen Pelham

From: J Hale
Sent:March 2009
Subject: Service
Enquiry: Previously we have have used Mendip Caravans for purchase, service etc. of our caravans and must say that we have been left feeling dissatisfied with the service we received. However at this point we would like to say that we have been very pleasantly surprised by the service we have received both customer service and speed of completion of work and service carried out and would like to thank you for your help with our recent problems . Mrs and Mrs Hale Location: newport

From: Paul Taylor
Sent: February 2009
Subject: Discover Order
I think it is appropriate to offer thanks to your staff for the recent good service received! On Tuesday I ordered a Fullstop Excalibur wheel clamp. Due to the fact that the product was offered at a competative price it was out of stock at your central point. However because the nearest Discover Branch to me (Delamere) had 2 in stock the telephone sales clerk offered to sell me the item and arrange for the Delermere site to despatch the item to me. This arrived the next day! Thanks to all concerned(both at the sales centre and at Delamere) and as a result a very satisfied customer!! Paul Taylor

From: I.E.Turner
Sent:February 2009
Subject: Discover Order
Dear Keelie In respect of our telephone conversation of yesterday 18Th the goods in question arrived today,I would like to thank you for your kind assistance in this matter delivery was excellent. This is as you may be aware is our first dealings with your company and as disabled people trying to return to Caravaning after several years break I will no doubt be in contact with your company in the future. Yours faithfully Mr and Mrs I.E.Turner

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