If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Unable to obtain intraday charts on IGG.

qwento,

Sorry I missed this earlier this morning - JT has just restarted it and it should start plotting in the next few minutes,

Ian

is anyone else finding using this thing like trying to knit fog, i`ve re-booted 6 times,

Sequestor,

Is there any particular area of the site you are having problems with - it is all working as it should at the moment.

Ian

just re-booted again working now- both the bb`s were hanging.

Thanks Sequestor - it was running pretty fast here, but if I do notice any slowness we will take a look into it,

Ian

No flag on ALP although RNS news today...

Kayak,

I will refer this to our supplier,

Ian

I have been having some a problem connecting to MAM from Demon ISP since yesterday evening. Are you aware of any issues? I get the first screen (www.moneyam.com) very quickly but trying to get into the traders room is taking a long time. Its OK once I get in.

UI have not had a chance to investigate it properly but it could be some sort of routing/DNS issue?

Spaceman,

I am not aware of any problems with that ISP. The system has been operating as normal during that time period, so it does look like something at your end or with the ISP.

Ian

IanT, its not the ISP as such all other sites are fine, MAM is fine once I get in but getting from the front to the traders room is a problem. This isnt the first time I have had this issue. I have to go to work now but if its still playing up when I get home I will try and investigate a bit more. I have a feeling there is a routing issue.

Spaceman - let me know how you get on,

Ian

Same problem here. Front page to the traders room or other areas of the site is oh sooooo slowwwwwwww. Also been getting page not found this morning.
This has been going on intermittently for a couple of weeks now.

Harlosh,

There are no problems at this end - what ISP do you use out of interest? Have you made any changes to your pc recently? Have there been any automated updates on any software you may be running? Can you try clearing out your temporary internet files to see if this makes any difference?

Ian

Ian,

I've cleared my temp files so see how that goes.
Only slow on MaM though. No other sites.

Sorry, ISP is Ntl world

Harlosh,

Thanks - let me know what happens - does it happen at any particular time of day or just as and when. For example, if you log off now and then try again is it ok or do you experience slowness?

Ian

ISAT (new issue) not on intraday and streaming charts (historical charts OK).

Kayak,

I will speak to our supplier and get them to rectify this,

Ian

Just got back from work and its working fine again. This problems happens fairly often and it is only ever MAM that I get it with. Next time it happens I will try and investigate a bit more.

Spaceman:

If you have that problem again, it may be worth trying a tracert to see where the delay or clag-up is occurring. I don't understand why you would get to MAM and then experience a long delay getting to the BB from the homepage.

Are you still logged in (session still active) when this happens or does the login page get thrown up first?