If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Harlosh,

There are no problems at this end - what ISP do you use out of interest? Have you made any changes to your pc recently? Have there been any automated updates on any software you may be running? Can you try clearing out your temporary internet files to see if this makes any difference?

Ian

Ian,

I've cleared my temp files so see how that goes.
Only slow on MaM though. No other sites.

Sorry, ISP is Ntl world

Harlosh,

Thanks - let me know what happens - does it happen at any particular time of day or just as and when. For example, if you log off now and then try again is it ok or do you experience slowness?

Ian

ISAT (new issue) not on intraday and streaming charts (historical charts OK).

Kayak,

I will speak to our supplier and get them to rectify this,

Ian

Just got back from work and its working fine again. This problems happens fairly often and it is only ever MAM that I get it with. Next time it happens I will try and investigate a bit more.

Spaceman:

If you have that problem again, it may be worth trying a tracert to see where the delay or clag-up is occurring. I don't understand why you would get to MAM and then experience a long delay getting to the BB from the homepage.

Are you still logged in (session still active) when this happens or does the login page get thrown up first?

Derek, i think but i am not 100% sure that i was not logged in. I thought earlier that this could be routing but that seems unlikely now. i will do a traceroute next time but i think that will be fine to www.moneyam.com, are the traders threads etc on the same machine as the front page?

Ian
Internal server error when I click on news items
P

There is currently a problem with the displaying of RNS news stories on the site - I have contacted our supplier to get them to take a look into this for me. This is only affecting the RNS service not AFX or other news sources.

Ian

RNS should now be back on line - apologies for the inconvenience,


Ian

Another 5-day intraday chart not displaying correctly:-

Supplemental to previous post, the same problem exists with the 5-day intraday for AHT.

covenant,

I will get the tech guys to take a look,

Ian

Still no sign of ISAT data...

KAyak,

I will get JT to take a look into this,

Ian

My Level1 and Level2 not updating.

NO STREAMING !

PRM l2and stockwatch data conflicting

l2 not updating