Dear all,

We are currently developing a new Data Download tool and are looking for testers. On release, this will be for 'Active' and above subscription levels.

If you are interested please click here.

Your comments and suggestions are welcome.

Karl.

hilary, your problem is that you have 1-2-3 set up to take the stuff directly from the browser. When you load up a CSV file in 1-2-3 (File/Open) it gives you the option "start a new column at each comma" or "automatically parse based on file layout". When it comes directly from the browser this option doesn't seem to be given, and unfortunately the default is "automatically parse based on file layout" which doesn't work.

Karl, the way out of this problem is for you to provide a second button Download to File. Then people can open it with the program of their choice.

Hilary,

Just out of curiosity, I am emailing you one of the datadownload csv files that I have downloaded.

Could you open it in Excel and Lotus 1-2-3 to see if the speech marks are still visible.

Thanks.

K

Kayak,

From our testing, most people will be given the option to "save" or "open" when they click download.

Do you know any reason why hilary doesn't get this option?

K

Thanks K,

I've got to confess to having re-read your post about 10 times now and I'm still a bit confused by it.

Are you suggesting that there is something that I can do within 1-2-3 to solve the problem? Or alternatively, will it work if I reset my default program for opening CSV files to Excel? If that were the case, I could then save the Excel file in 1-2-3 format (seems a bit long winded).

I don't get the option either Karl, but I don't know why since it's hidden behind the php I think. It goes straight to Excel although it is loaded correctly. I also use 1-2-3.

Karl,

I hadn't seen your posts 34 & 35 when I just posted ...... I'll get back to you.

Kayak,

Thanks for the input. I had tried everything I could to get it to download dynamically and thought I had cracked it. Hmmmm .... back to the drawing board.

K

hilary, if Karl emails you the CSV file, save it to disk, fire up 1-2-3 and File/Open it (CSV format). You should be given the options I listed, choose comma-delimited and it should work as expected. Clicking on the file name instead won't give you the options and the default may not be correct.

Karl,

I've opened it in both programs. Not only are the speech marks still visible, but all the data is contained within column A. Incidentally the separator seems to be a tab rather than a column (edit: comma).

The answer to your other question Hilary is that yes it will probably work better under Excel, however changing the browser preference is not the same as changing the file type association in Windows Explorer. I think you might need to reinstall Excel (i.e. install it after 1-2-3 rather than before) or you could always edit the registry if you felt up to it.

From the sounds of it Karl will fix it so that you can download the file and then it should work for you.

hilary, on Karl's screen select Separator Comma (CSV)!

Hilary,

Sorry my mistake ... I sent you the wrong file (Doh!). It was a tab seperated one I was using to test your problem.

The CSV one is on it's way.

K

Oh sorry, indeed, Karl's fault :-)

Kayak, Hilary,

I will fix it so it can be download straight into the browser without the speech marks.

K

I'm not sure that's the best solution to be honest Karl, since if any of the fields were later to have a comma in it (I don't think they do at present) it would go skew. I would instead give the option of saving to a file.

Kayak,

There are systems issues with the saving to file option. The file would need to be generated and then offered up for download. As we use many appliation servers to serve our content the file would be lost between each hit. To solve this we would need to dedicate a server to the download of files. At the momenet this is not feasible, which is why the download is as it is, and is still in BETA test.

Although I would be interested to know why some people do not get the offer to "save to file" or "open in brower" when they click the download. All the machines we have tested offer this as standard.

K.

Karl,

The comma separated file opens fine. Thanks. Strange though that I couldn't get the tab separated file to open (even after playing with the settings!).

Kayak,

I'll forgive you.

:o)

Hilary,

And so the mystery deepens ...

K

hilary, try first opening the CSV file Karl sent you (specifying comma-delimited), come out of that, and then download it again straight into 1-2-3 via Karl's screen. It may be that the default CSV file format it uses is the last one used.

Still can't get it to open, K., but don't worry about it now. Hopefully Karl now understands the problem and I'll be able to get it to work next week once he's done his fix. Thanks for your help.