I am getting a lot of "URL not found messages all over my AM screen. Is this a Money AM problem - or something at my end ???

I am still getting the main screens - I first noticed it last night

Baza

ok - this is crazy - AOL is ok - and I have not done anything at all - it does seem to be a problem at AOL as one minute it is fine - and the next it is not

(pulling what is left of hair out)

Baza

Hi Baza,

Sorry haven't been in touch all day, but like you have been trying to sort this problem out all day. Then to top it all, I deal on line with a broker and I could not get my portfolio updated plus the shares were still showing yesterday's prices. I got in touch with them, and asked if they were having trouble but it appears not and they said it must be my Browser. Like you I have tried everything Ian suggested, but cannot get this sorted out.

Yet all the other financial sites are OK. Just my on line broker and Moneyam causing problems.

Do you have AOL Broadband? I am wondering if there is something on AOL that is not compatiable since yesterday causing problems with just these two sites. Like you we haven't done anything to our computer to cause these problems.

It is very frustrating. Regards Di and Paul

bhunt1910,

AOL have many many web caches and the one that you connect through changes throughout the day. One may have the broken pages on, one may not.

This would explain your problem.

J.

McPaulass,

It sounds like AOL's caches were causing problems.

Try using IE rather than AOL's browser, alternatively, switch to an ADSL provider that provides a direct service rather than a cached one.

J.

Di & Paul

Although I have been gettung the URL messages - it has not effected any of the actual services provided by AM - so I have been able to watch stock prices and read investors threads etc etc with no problem.

Yes I am broadband with AOL. - I have had no problems connecting to any other site at all

Not sure that helps.

I did connect to AM via IE - and that seemd ok

Baza

Dear Baza,

Many thanks for your message. We like you have been able to watch the stock prices and services by AM. Also no problems with other sites other than our online Broker. Have been in touch with AOL for the last 3 hours, trying to sort out problems, NO LUCK Tried to get on IE more problems. What a day.
Looks like we shall now have to set our IE explorer, fingers crossed. We both need a stiff drink, absolutely worn out. Regards. Paul and Di...

Get yourselves a proper ISP chaps, AOL are the pits...

Ian just to let you know that I have exactly the same problems when I go into AM via IE.

I have deleted all temp files before logging in via IE

It starts of ok - then I get the URL message.

However when I switch to (say) the investors screen - it is ok for a while.

Kayak - why do u say AOL is crap - I have been on AOL for 5 years and am generally pretty pleased with it !

Baza

bhunt,

I will speak to Jonathan to see whether he can offer any other thoughts on this,

Ian

Ian, Just to let you know we have the same problems as Baza. Regards. Di and Paul

bhunt1910, McPaulass,

The problem is with AOL's system and there is nothing that we can do about it :(

J.

Jonathan, Thank you for replying, spent 3 hours yesterday with the technical department of AOL, but unfortunately they couldn't resolve the problem. Regards Di and Paul

i am also getting problem...IE says its connecting to stream (stock watch)...headings appear...but no stock prices etc...same in the trades section

mordor,

this may be down to a firewall issue - can you make sure you have Java enabled within your firewall. Also if you have Avast webshield installed on your PC I know that this can sometimes cause a conflict,

Regards

Ian

nothing has changed since tuesday...all was well then !! but not today ....

mordor,

An automatic update could have run - can you try disbaling momentarily the things I have mentioned above and try to access then (remember to re enable afterwards)

Ian

JimmyB how comforting it is read that someone else doesn't know how to clear temporary files. Does anyone know how to get "market maker to market make".

The URL problems are continuing - it does not matter whether I access MoneyAM direct from IE or AOL - I get the same problems. Not all of the UR:s are missing - as I flick from one screen to another some are their and some are not - seems fairly random.

All were present intitially on the home page - when I accessed another page - some were missing - when I returned to the home page - some were also missing - but some were present - on both AOL and IE !!

Baza

I think I have cracked it

Regardless of whether or not I go into AM via IE or AOL - the problem is the same.

On entry - there is no problem - all the URLs are displayed.

However as soon as I go to another screen - say stockwatch - then return to the oridinal page - then the URLs get lost. Almost as though the addresses are being disabled when the screens are switched. Hope that helps?

Baza

bhunt1910,

I am 90% certain that it's a problem with your provider AOL as it's only AOL customers that are continuing to see this behaviour.

No matter which browser you use, AOL or IE, you are still using the same connection - AOL.

Unfortunately there's nothing that we can do until AOL sorts itself out.

If you *really* want to see our adverts, would you like me to create a page, just for you, with all our current adverts on it? :-)

J.