Will do Spaceman, thanks for the help shall check.

Firstly though, I had forgotten that on my first call to Belkin, the fact my desktop has Intel Pentium 4 Processor 640 with HT tech, 3.2GHz, 2MB L2 Cache, 800 MHz FSB, 1024 MB memory, 320 GB hard drive (all dutch to me!!) something in that lot seemed to make things worse! Haven't really changed the settings on this since I bought it 3 months ago with E-Virus installed. On my Tosh laptop, I have Norton Security and I did install a pop up blocker on that some years ago - shall check what and the fact I spent days fiddling around with the security settings to see if I could fix the problem myself was probably the worst thing I could have done! Belkin had me change the MTU value to 1400 from a higher setting.

I think it may be the model of modem/router I have as it seems to get a special mention on the helpline recorded tape - it is a F5D7632, do you think this might be the case? I have noticed that once I get it running smoothly, the childrens' laptops seem to be able to trigger "the page cannot be displayed" too, so it is not just the desktop. We are all Windows XP if that matters!

I really appreciate your help, as you can tell, I am clueless when it comes to computers!

jj,
Sorry but this isn't going to help you much !

I have done a bit of searching for your router and it seems that there is a known problem with it, I have not found a reliable workaround, it looks as though it will need a firmware upgrade from Belkin. I am not convinced that fiddling with MTU will do anything much to help.

Although they have been helpful they have not resolved the problem, I would be very tempted to tell them that you want a reliable fix within a week or so and that if not you want the router replaced with something that works.

As I am involved in IT I would do a bit more fiddling, specifically I would turn of all security (WEP or WPA) and the routers firewall and see if that solved the problem, I would then turn the security back on and see if it was still OK. I would not want to run without any security but it might give a clue to what the problem is.

By the way there is nothing in the spec of your machine that would make me think it could cause the problems, its a nice fairly powerful PC.

As a complete aside I have belkin Pre N wireless router which I had loads of problems with until I changed the channel it uses from Auto to 12, it now works reliably however I do not know why !

jj50

If your router also has Ethernet ports then it would be worth trying to connect directly. If it works, it would at least tell you that it is the wireless part rather than the firewall.

Thanks Spacey and optimist.

Optimist, it has 4 ethernet ports and I think (!) my desktop is connected directly, i.e. the wire goes directly from the ethernet port to my pc ... or is that not what it means!!

Think if it keeps cutting out shall take your advice Spacey. After all, it claims 3 minute set up and doesn't mention a degree in IT and I have wasted a lot of my time (and now yours) on it, so if it can't be made to do what I want, then it is not much use. I feel more confident about challenging them now because it doesn't take much for them to make you feel stupid ... well, that's another issue :-) Thanks.

jj, if you have a wire from your PC to the F5D7632 then you are doing what Optimist suggested (well assuming you dont also have wireless from the same PC!).

jj

If you had a wired and a wireless connection simultaneously to the same computer, that has the potential to cause problems.

:-)

I set the thing up according to the instructions and wired the desktop. Then when I spoke to the helpline they confirmed that I was doing the reset from the computer that was wired, not from the wireless - so hopefully, that should be OK. They asked me how many laptops I was operating, etc. and seemed happy with what I was doing, so fairly confident that isn't the problem. With only the desktop running and others switched off, I still have the problem.

I conclude it is a "dud"!!!

A long time ago now, I suffered audio blackout on my PC after a Windows update, gave up trying to solve the problem and resolved myself to a silent internet world.

My laptop keyboard has been playing up for a while - due largely to the daily hammering it gets - and I have bought a Labtech wireless keyboard to use to help me out. Having installed it (and the software to go with it) I now find I magically have sound again.

Wonderful! Wish I knew how it solved the problem, but its great to be able to listen to Radio2 again.... :- )

I am losing my Pipex ADSL connection every 1 and a half hours , try connecting again but nothing happens, until I reset the pc and it works again, checked for viruses and spyware and updated zonealarm etc everything seems OK, any other ideas ???

I recently had an email from Plusnet stating that to increase the bandwidth for everyone they are going to introduce idle time shut off. I.E if you haven't used your connection for X amount of time they disconect you.

Sort of goes against the whole concept of "always on connection"

Might be worth emailing them to see if they have introduced this policy.

If so set your router to reconnect when the line is dropped.

ADAM, they haven't done so yet and actually have no imminent plans to do so. If they do, all you do is set up Outlook Express to read your mail every 20 minutes!

Adam, thanks

But it doesnt seem to be that, as it stopped after 45mins this time ;-((((

I am getting error code 0721, which means cant connect to remote computer, resetting my pc, it suddenly finds it again for a while, ummmm

Richgit, if it is exactly 1.5 hours each time then it points to an idle timeout. If you have a modem/router look in the router set up and if you have a modem look in the Tools/Internet Options/Connections tab/select ADSL connection/Settings/Advanced.

If it is more random then it is likely to be your ADSL line having problems. In that case if your modem or router has lights you should see a pattern that when looked up in the manual means 'loss of sync'.

OK read your post 3656 now. It is likely that you've been upgraded to 2Mb but it doesn't quite work. Try a speed test: http://www.adslguide.org.uk/tools/speedtest.asp.

Kayak, thanks

Just rang pipex 50mins waiting on the the line to tell me, BT have not upgraded the line and no errors reported on it either, they want me to unplug everything from the computer and telephone socket and start again, thats going to be tricky, ;-(((

Rich,

That's Pipex all over, they are the worst ADSL company in the coutry. I once was on hold for over two hours and then the cut me off with a message that the office is now closed. I left the next day at a cost of 60. On Plusnet now and the longest I have had to wait is 20mins and that is peak time.

You can also have a email support note with them that they will answer same day.

It is either a problem with your modem or with Pipex by the sounds of it. I recently changed one of the office's modems because it kept dropping the line or connected at minimal levels.

Is your a modem or modem router? (Do you need to connect?)

Am thinking of buying a mp3 player thingy,will it be possible to transfer audio cds over to this new toy ???? if so how !!! any info would help please

Tia

Mega...

Forgot to say have 10 cds to transfer,what size mp3 player would i need.

Adam, Kayak, I rebooted again and started XP with last know working config, so for connected 1 hour 45 mins, so heres hoping ;-))))

My only other problems in activating XP, it's telling me my code is not right only got 19days left to sort this out, the Disk is orginal, and the code was on the back of my pc, now that code does work, any thoughts

Rich, I'm also with Pipex and have been getting intermittently cut off in the middle of a session, usually late at night or early morning, no question of timeout as I'm usually in the middle of accessing info on the web. Haven't tried accessing during the day as I've been at work.

I'm seriously thinking of swapping ISP, cause Pipex aren't cheap, but I wonder if this is a general web problem or specific to Pipex.

Seymour, I am using an old config setup and its been working for 3 hours now ;-) but agree with you Pipex are expensive now, but I've used them for over 8 years and they seem to be more stable than others I hear about, unless people know of a reliable I mean very reliable ISP I'll have to stick with them for now ;-)))

Plus they dont filter junk email from my old dialup account which I've kept for 7.99 a month, and my ADSL is 23.99 for 500k a month not happy, but who do you go with thtats the big QUESTION????