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Please report bugs and enhancements (BUGS)     

andy.lovell - 04 Nov 2002 11:26

If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

HelenW - 19 Sep 2005 09:24 - 3673 of 7315

Will try that when I'm not closely watching a couple of stocks. Thanks

Dynamite - 19 Sep 2005 09:33 - 3674 of 7315

Ian,
I have no news it is not connecting Plus my prices keep stopping; any ideas.
Thanks
Di

IanT(MoneyAM) - 19 Sep 2005 09:36 - 3675 of 7315

Dynamite,

I will get JT to take a look,

Ian

Dynamite - 19 Sep 2005 09:36 - 3676 of 7315

Thanks

ADAM - 19 Sep 2005 10:23 - 3677 of 7315

Ian,

Is it totally neccessary to have 3 pop ups on the front page?

How is this going to look to potential punters? I have been sending people here from my site, and I do not want them to think I am just setting them up to be bombarded by ads.

(And before anyone says it, you can not disable pop ups on Moneyam as then the buttons on stock watch do not work.)

Could we either see less pop ups or allow stockwatch to work while pop ups are banned? Please.

IanT(MoneyAM) - 19 Sep 2005 10:27 - 3678 of 7315

ADAM,

We realise there is a need to balance the needs of our users against the needs of our advertisers. This is why we do not have pop up adverts on some of the more essential parts of the site such as Stockwatch or Level 2, and on the whole we try to keep them solely to the front page.

As I am sure you will understand advertisement is an important part of our revenue, without which we would have to pass on additional costs to our users for our products.

I appreciate your comments,

Ian

Dynamite - 19 Sep 2005 10:31 - 3679 of 7315

Ian I have news at the moment but it still keeps coming and going the same with prices.

IanT(MoneyAM) - 19 Sep 2005 10:34 - 3680 of 7315

Dynamite,

JT looking at this now - We will come back to you shortly.

Ian

Dynamite - 19 Sep 2005 10:36 - 3681 of 7315

ok

IanT(MoneyAM) - 19 Sep 2005 10:37 - 3682 of 7315

Dynamite,

JT just looked through the logs and can find no problem - He is monitoring this, but we have not been able to replicate this behavior at this end.

In the meantime, could you please try a restart on your machine to see if this cures the problem?

Ian

James(MoneyAM) - 19 Sep 2005 10:53 - 3683 of 7315

qwento,

SMY, STCM and MIG updated.

Cheers, James.

ADAM - 19 Sep 2005 10:58 - 3684 of 7315

Thanks for the quick response Ian,

Suppose I will have to bookmark the stockwatch page to bypass and send people straight to the registration page.

Actually you make a very good point with Stockwatch. I actually asked ADVFN to maybe lose some of the ads on their portfolio page, as you needed to scroll down about 6 inches before you get to the information, so on the whole I see your method as the less of two evils! (only joking!) Better to get the ads out of the way.

Stand corrected.

Regards

Adam

Dynamite - 19 Sep 2005 11:16 - 3685 of 7315

Ian,

I have restarted everything and so far so good. I will let you know if I have anymore problems.
Thanks
Di

qwento - 19 Sep 2005 14:37 - 3686 of 7315

Blimey, a record for me today : Level 2 55 reconnects, Level 1 24 reconnects and still counting !

IanT(MoneyAM) - 19 Sep 2005 14:45 - 3687 of 7315

qwento,

I have had a level 1 screen and several level 2 screens open all day and have not see any behavior like this - JT is however looking into it.

Ian

TullettJ (MoneyAM) - 19 Sep 2005 14:46 - 3688 of 7315

qwento,

See what you get on Space Invaders!

J.

qwento - 19 Sep 2005 14:47 - 3689 of 7315

J - If Space Invaders reconnects as often as Level1 I doubt if I'd get past zero ;-)

IanT(MoneyAM) - 19 Sep 2005 14:48 - 3690 of 7315

qwento,

JT will be taking a look at the streaming processes this evening to see what may have caused this.

Ian

Jules - 19 Sep 2005 16:06 - 3691 of 7315

Ian, this logging out stuff is still happening

Dynamite - 19 Sep 2005 16:40 - 3692 of 7315

Just got back in...so it was not just me with problems today...I kept losing connection and my price feeds kept stopping plus no news alot of the day. I was beginning to think it was broadband or something.
Di
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