Hello.

Since the switch over we have had a few teething issues, so to save you reading all the posts on this thread, ill list the ones that have been found, and when they have been fixed, cross them out. If things are not working despite being 'fixed', ill put them back on the list.

MoneyAM Website
Closing bid/offer prices skewed
Charts: OHLC not being saved, breaking candle sticks.
Market Scan issues.



If there is any that I have missed, please let us know.

J.

little woman: you are on Active Annual, so you will get live share prices but delayed FTSE, if you want live FTSE indices you need 'active annual plus '

Mike

GRAEME.ALEXANDER,

We put in another code drop last night which should fix the remaining problems with the stockwatch/db close prices. As such, the portfolio should show correctly from tonight (after close), or until the stocks trade, which ever comes sooner.

J.

I also have 15 min delay. this cannot be correct.
Read below I cannot see that it says "active+".
STOCKWATCH: FREE real time UK share prices. No charge! No delay! Fully customisable watchlists of your favourite stocks. Create multiple lists of stocks and watch their prices LIVE, see the changes in mid, bid and offer, see all trades as they happen and see the ratio of buys and sells. Our unique column sorter will help you see the best performers, biggest spreads or help spot the biggest buyer and sellers. (limited* access, for full access subscribe to our Active or Level 2 services).

Also in the Price comparison grid it is clearly ticked that at 10 pounds one receives Stockwatch live streaming prices, 15 mins delay is not live.
Hopping.

hopping,

Are the stocks showing in 15 mins delay, or is this just nest to the FTSE ticker at the top of the page?

If it is just next to the ticker at the top of the page this is to indicate that the ticker is on a 15 min delay - the stocks within the watchlist are actually in realtine.

To have the FTSE indice ticker live you would need to be on one of our Active plus or above.

Ian

Ian.
My appologies. I thought it was refering to all. so sorry.
Hopping.

Why is nml still showing yesterdays prices and trades?
ian> i also have since i signed up for the 10 sevice have always had live ftse above my watchlist, so mine has now been changed to 15 mins delayed?

gunnergonk,

Can you refresh the screen and let me know what happens with NML?

Unfortunately, due to a bug in our system, Active users were being given access to the live FTSE ticker - when we made the change to our new data suppliers, this rectified the previously unknown proble.

Unfortunately, if you would now like to see the FTSE ticker in realtime, you would need to be on one of our PLUS service i.e. Active Monthly PLUS.

Regards

Ian

News flags on stockwatch are showing yesterdays items, for instance BT.A, BSY.

Yoyo,

I will let JT know.

Ian

ian> i have refreshed the screen and i still have nml with yesterdays trades and prices. i have also done a reboot (just incase) and still the same.

gunner,

Could you please send me a screen shot of what you are seeing so that we may investigate?

ian@moneyam.com


Ian

ian> i dont know how to, lol! but i will give you the info as i can see it.

epic name.......... bid....mid..offer.cum.vol tprice buyvol sellvol chng %
NML new millen res 4.00 4.75 5.50.....0............57,037...0....-.025..-5%

oh yes and did i mention the trade list for nml is blank again?

Another day of wrong prices, whats happening here ???
Is this the good new server ???
Could this not of been done over a weekend ???

coupla hundred quid a year to get this !!

i've got to explain the markdown on "other" bb's, when it hasn't even dropped !!

LEEWINK,

Please accept my apologie sfor any errors - have you got any specific examples that we could take a look at?

We did actually make the change over the weekend, but as you are aware we havce encountered problems this week.

JOnathan and our developers have been working to resolve these issues and we hope to have all of the bugs ironed out as soon as possible.

REgards

Ian

It is NML also, marked down when its not, prices the same as yest, my stockwatch in total, some 20 companies or so, does not refresh and clear all trades as normal every morning anymore.

As the saying goes "why change it when it aint broke" ??

LEE<

I will make JT aware of these issues,

Regards,

Ian

I do not pay anything as I get my information elsewhere.I can not understand
why you are paying for something you are not receiving : and being so pleasant/
unassertive about it.

LEEWINK,

We are narrowing down the problem, however can you highlight a few other stocks you have noticed with incorrect prices?

thanks,
J.

Abbie2u,

If you get your information else where, why do you come here? (just out of interest...)

J.