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Please report bugs and enhancements (BUGS)     

andy.lovell - 04 Nov 2002 11:26

If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

Jules - 20 Sep 2005 13:12 - 3698 of 7315

Tullet J, I have one computerwith 2 screens which displays level 2
I may be a little simple with computers, but I did understand the one computer aspect from last week:-)

Jules - 20 Sep 2005 13:32 - 3699 of 7315

I have been logged off again. Level 2 is on one computer only

TullettJ (MoneyAM) - 20 Sep 2005 13:33 - 3700 of 7315

Jules,

Just checking :)

When it's disconnecting, does it actually say 'you've logged in from another location'?

J.

Jules - 20 Sep 2005 13:34 - 3701 of 7315

Yes it does

Jules - 20 Sep 2005 14:11 - 3702 of 7315

Tullet J
I know the problem. If someone tries to look quickly at Qwentos intraday scanner , level 2. Money am log you off the terminals

TullettJ (MoneyAM) - 20 Sep 2005 14:11 - 3703 of 7315

Jules,

Out of interest, are you also using Trade Seeker?

J.

Jules - 20 Sep 2005 14:13 - 3704 of 7315

ca n you call me. I left the numberwith Karl

TullettJ (MoneyAM) - 20 Sep 2005 14:33 - 3705 of 7315

qwento,

If you're viewing Level2 via the MoneyAM website and also accessing the Level2 stream via your software, that's what would be causing your log offs.

You can't access the Level2 stream via two methods at the same time - they appear as different display devices.

J.

qwento - 20 Sep 2005 16:11 - 3706 of 7315

.

TullettJ (MoneyAM) - 20 Sep 2005 16:28 - 3707 of 7315

qwento,

Are they still connected now?

J.

qwento - 20 Sep 2005 16:36 - 3708 of 7315

J - Nope.

I'll do another test tomorrow if you want.

qwento - 20 Sep 2005 18:01 - 3709 of 7315

Change of Epic :

GETM (was FZW)

New Admissions :

IPSA SQS

Maggot - 21 Sep 2005 08:05 - 3710 of 7315

I, like Jules, and getting constant messages on Level 2 and terminals saying I'm logged on from another location... but I'm definitely not. I've had it eight times in the last ten minutes.

TullettJ (MoneyAM) - 21 Sep 2005 08:07 - 3711 of 7315

Maggot,

You're using two different browsers to access the service. That's why you're being logged off.

J.

Maggot - 21 Sep 2005 08:13 - 3712 of 7315

Wow. Ok. But I've been doing this for months. Internet Explorer tends to seize up, so I have some windows open on Mozilla. I'll try using just one.

I must confess the trouble has only started since I tried opening Level 2 on the other computer at the same time as it was open on this one. I did it once and haven't done it since.

TullettJ (MoneyAM) - 21 Sep 2005 08:18 - 3713 of 7315

Maggot,

The LSE's requirements are that we disallow multiple display devices or connection methods at the same time, using one account, on our Level2 product.

Code for this went in place a few weeks ago (and was commented on in this thread)

J.

wildrob - 21 Sep 2005 10:36 - 3714 of 7315

TullettJ,

I'm constantly losing connection to level2 - over 100 times so far today - I'm running tradeseeker, I have only one display device and I've only just logged into the moneyam website to report this.

Cheers Rob

IanT(MoneyAM) - 21 Sep 2005 10:58 - 3715 of 7315

wildrob,

I have passed this onto JT,

Ian

TullettJ (MoneyAM) - 21 Sep 2005 11:16 - 3716 of 7315

wildrob,

Your streaming connections are coming in from different IP addresses each time which is triggering the kick off mechanism.

Do you know why this would be?

J.

wildrob - 21 Sep 2005 11:24 - 3717 of 7315

TulletJ,

I've no idea, since I'm only using 1 display device.

Cheers Rob
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