Hello all,

I got a little situation here which i am not sure what i can do - wonder if anyone experienced this before??

I made a telephone call to Deal4free on Fri to put on a buy limit on the Dow, and on the following Mon when i ring i was told that i have no position opened. I was told that they couldn't find in their tape a recording it and therefore concluded that i didn't make the call. But the funny thing is there was a limit order placed (which was my stoploss for this trade)on that day which they said was the only call from me on the Dow position.

Then today (Tues) when i checked my account, i found my position on DEB was closed whilst i was at work in the morning - i certainly didn't execute this trade!! I asked them how can that happen to which i was given an appalling reply of 'human error can happen'!!!

Anyone has any suggestion/advise or at least let me know if such things happens!! I lost more than 80pts worth of potential profit on the Dow and it makes me wonder are they deal4free or steal4free!!

Always, always keep a desk diary or notepad in which you scribble the time of every action and the name of anyone dealt with (ask their name if they didn't already give it). Alongside the quote, record whatever was the market position of the stock/index at that precise moment, and/or the published trade you were reacting to.

It doesn't need to be neat (that's too laborious). But if you can confidently read off a precise record of events it usually helps win any argument.

If you feel your complaint has been fobbed off too readily, calmly ask to speak to someone senior (it helps to keep a few known names on file so you can ask for them like you know them). If still aggrieved, put your complaint in writing - in a disappointed/annoyed tone rather than an aggressive/abusive one.

Thank you for the reply packie and juzzle - will def. keep all nec. record on my deals on future trades.

Anyway i got in the DJ again and it arrive at 10k once again :>