If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

kernow,

can you do a refresh on the screen and tell me what happens - all seems fine here,

Ian

Ian -I get a square where prices should be with a red x in the top left.

Sound like the Java has become corrupted or disabled - try reinstalling it by clicking on this link:


http://java.sun.com/webapps/getjava/BrowserRedirect?locale=en&host=www.java.com:80

Sorted Ian - thanks.

I can't get any RNS news now. AFX etc fine. Is it just me having a bad day?

kernow,

I have just checked RNS and there are no problems - what is happening at your end?

Ian

Ian,
It's the long standing "page cannot be displayed" message that has plagued RNS for weeks e.g. click the N on VOD, bring up list of articles, then the problems start. Sometimes a second go works but not this morning.

kernow,

I cannot replicate this - could you e mail me with a copy of the error message and I will then speak to our suppliers as the RNS news re directs to them, and therefore it will be something that they will need to look into.

E mail is ian@moneyam.com

OK e mail sent. Off to chop logs now - might as well get something useful from the day :-)

Ian - RNS again playing up - I get http://moneyam.uk-wire.com/cgi-bin/articles/200511240700255908U.html for VOD and page cannot be dispalyed message. This is such a long standing problem I can't understand why it hasn't been fixed.

kernow,

As UKWire isn't within our control, all we can do is keep reporting these outages to them and hope they fix them.

J.

...and I wouldn't pay them either.

Trades page - live stream appears to have misplaced all trades before around 12.00. They are in the non-live list though.

Am having no luck with the 'live' trades streaming although the other 4 categories appear ok.

Any answers? (sensible please)!

Nam

gents...why do RNS' not appear for certian companies take AFC as an example today trading update issued at 10.45 or so yet no icon to indicate it on the stockwatch???

it is a real pain in the arse

Kayak,

JT is taking a look at this and will do a restart to see if it can be recovered - apologies for the incovenience.

EDIT - Unfortunately, the restart has not recovered the information.


Nam,

Same as above in answer to your question

Treb,

I will get JT to investigate,

Ian

Many thanks Ian

Nam

Still having trouble with live streaming prices, with VOG only the last 2 trades show.

aldwickk,

Unfortunately, the restart did not recover the trades information prior to it being done - this is why you are only seeing limited information. If you have access, you will need to refer to the static trades information full data on the day.

Apologies for the inconvenience,

Ian

JUST logged in cant get stockwatch