Hello.

Since the switch over we have had a few teething issues, so to save you reading all the posts on this thread, ill list the ones that have been found, and when they have been fixed, cross them out. If things are not working despite being 'fixed', ill put them back on the list.

MoneyAM Website
Closing bid/offer prices skewed
Charts: OHLC not being saved, breaking candle sticks.
Market Scan issues.



If there is any that I have missed, please let us know.

J.

JT,
Ref SueHelen post 448, this is ongoing problem, which was presumed cleared today?
http://www.moneyam.com/InvestorsRoom/ShowPostList?fID=1&tID=3632&from=3&to=3

I also have problem as above SETS and others

Regards

SC

All,

Thank you for this feedback - I will highlight to JT - some of these problems we are aware of and are working to resolve.

Thank you for your patience with this matter.

Ian

morning chaps, i am hoping that yesterdays trade on nml and prices are reset today because despite leewink and i bringing the stock to your attn last friday the trades are still not being zero`d and therefor just accumulating day on day! please sort it out soon or i too will go elsewhere.
thanks
pete.

gunner,

Please accept my apologies for the problems you have been experiencing - rest assured, this is not the usual high standard of service we offer and Jonathan and the boys are working hard to resolve all outstanding issues.

Thanks

Ian

maybe get someone to look at the streaming day charts too, NML still streaming from yesterday, used to reset early morning.

LEE,

Will take a look.

Ian

LEE,

The way it works now is that the chart will display yesterdays data instead of staying blank, until new data is received at open today.

Ian

I C , what about the stockwatch trades showing etc, is this the same as what you say above, resetting at open ??

LEE<

The stockwatch problems are what we are looking into.

Ian

ok

The live data displayed on my Ipaq using a mobile account is different to the data I am getting om my pc account. Also, news ticker being dispalyed for JRVS and BOOT but no news is actually available. I am using the latest mobileam software as advised in your e mail.

streaming chart has frozen, refreshed to redraw.

Lee,

Can you give me the epic of the stock you were looking at, and can you also tell me whether the refresh has cleared the problem or not?

Ian

The Cumulative Vols are reset to 0 each night, it's a pity the Buy, Sell, Unknown Vols can't be reset at the same time.
R

2Richard,

Why cant they be reset at the same time?

It has been added to the list at the top, i will post when that has been resolved.

J.

All,

I have increased the retention for Intraday data to 72 hours (3 days), this will start backfilling from today.

Assuming everything is stable until Monday, I will increase it to the old 5 days.

I have also amended the header of this thread, added a few new found problems and removed all the resolved ones.

J.

The INDU streaming graph is static. It does show the price/line etc, but no movement. All other streaming charts are OK like FTSE 100. I have done several deletes of temp internet files and refreshes but still no joy.

Yoyo,

This problem was noted last week at the top of the page, we hope to have a fix in place soon. we are currently working on the close prices problem.

J.

all,

We will be restarting the level1 streaming services in about 5 minutes. If your browsers do not reconnect within a minute or two, please hit the 'refresh' button.

J.

Please press ctrl-refresh if the applet will not restart.

J.