There has been a lot of coverage in the weekend press
and on the BBC Radio 4 Moneybox programme about Selftrade's
intrusive questionnaire sent to clients. Any clues or views?

ONE OF THE BEST BROKER COMPANY AT ONE TIME
FOR TWO YEARS THEY WANTED DETAILS,REFUSED,AS ALL DETAILS WERE GIVEN ,STILL SENDING LETTERS.THEY WERE TAKING MONEY,BUT FREEZED THE ACCOUNT
NOW LOUSY COMPANY,WE CLOSED OUR ACCOUNTS WITH THEM

I binned the letter.

New info today from Selftrade:

"Important information regarding the transfer to Equiniti - for your immediate attention

As you are aware, Selftrade announced on 2 June 2014 that we had agreed to transfer our customer portfolio to Equiniti, subject to regulatory approval.

Before I give you an update on our next steps and how this will impact you moving forward, I would like to express my personal thanks for your continued loyalty during this period of uncertainty.

We are working closely with Equiniti on the plans for the transfer and anticipate a transfer date of 21 November 2014, completing over the weekend of 22/23 November 2014. We will let you know if this transfer date changes for any reason.

To begin this process, we are now asking for your formal consent to transfer the assets and money in all of your Selftrade dealing account(s) that have the same account number to Equiniti, together with the associated information we hold about you and your Selftrade dealing account(s), assets and money, including your nominated bank account details, direct debit instructions and proof of address.

You will shortly receive in the post important information based on the type of account you hold with us, to help you consider your options. Please refer to the letter for any information which is specific to your Selftrade account.

There are two ways you can let us have your consent to the transfer, which we would ask you to do by 17 October 2014:

1. Log in to each dealing account and give your consent online via our website at www.selftrade.co.uk/equinititransfer; or
2. Complete, sign and return the transfer consent/instruction form for each dealing account that was sent in the post.
Before you make your decision, please refer to the Transfer Fact Sheet together with answers to some Frequently Asked Questions which we have also sent with your letter. Please read these documents carefully as they contain important information about the transfer, your options for your account type(s), and what happens if you take no action.

To consent to the transfer, you will also need to accept Equiniti's customer Terms & Conditions which are available at www.equinitiselftrade.com/transfer-information. Equiniti's Terms & Conditions are in line with those you currently have with Selftrade and we have sent you a summary of the main differences you need to be aware of.

If you choose not to consent to the transfer, you can instruct us to close your dealing account(s) using any of the methods above. You will have to choose the same option for all of your dealing accounts that have the same account number.

Please make your choice by 17 October 2014 this will enable us to manage your response most effectively."

On the website it says November 14th deadline.

Doesn't inspire any confidence.

How would we know if the website was not being used for improper purposes?

I think whatever they say, or say they will do,
going by their history, saying good-bye to them
may be a propitious move!

EQUINITY

RUBBISH REGISTRARS,AND BLOOD SUCKERS.

THINK TWICE BEFORE YOU MOVE YOUR ACCOUNT

"RUBBISH REGISTRARS".....I don't agree. I have had far greater problems dealing with Capita than I have with Equiniti.

ST are giving customers the option of transferring to Equiniti
and testing what it offers over a 12-month period and they will
still be able to transfer out to another outfit free of exit charges
if they are not satisfied. I think that is a fair offer, whatever has
gone on in the past. No need for anyone to shout.

Also, if a customer wishes to close the selftrade account, there'll be no transfer out fees, however it says this could take "several weeks".

The trading platform at ST has been OK. Their limit order
feature is, on the whole, very good and reliable, and in some
ways superior to that at other brokers I have been with.
The admin side is what has caused some problems, so I wouldn't call them lousy.
No one is perfect. It is Equiniti not Equinity.
I have yet to find a broker that is 100% perfect in every respect
so I would not rubbish ST or Equiniti.

Midnight.

I agree.

But also use Barclays and CMC and haven't had problems with either.

I am transferring majority of a small amount of residual stock to Barclays.

Simpler than expected and I should have done so years ago to make accessing of accounts easier.

-------

But find, Banks, Brokers Tech sites always courteous , even if I don't always get what I want!

I have a dealing account with Seltrade for my Sipp with Sippdealxtra as the administrator. I have just received an e-mail from the latter saying they will not offer their Sipp with Equiniti and will send me a letter setting out further options to those in an earlier Selftrade letter. Has anyone received their letter from Sippdealxtra , what are the options and any thoughts on the best way forward? thanks H

Sutherlh1 - Imiweb might meet your needs for your Sipp and ST should be able to arrange the transfer.

Thanks Midnight, also with A J Bell as Sippdealxtra, H

SELFTRADE

BLOOD SUCKERS

Suther,

Try Barclays.

They have SIPP accounts.

I have always found them helpful and I could at least understand the forms. Also act as administrator for ISA accounts and fees acceptable.

yes Fred, agree, I have mine and wife's ISA with Barclays. So looking somewhere else for my Sipp so as not to put all eggs in one basket, H

Regarding transfers

I am transferring my Sipp investments to AJ Bell You Invest from Selftrade for simplicity as AJ Bell are the administrator, otherwise I need to find another.
Thanks all for comments, H

Selftrade ceases to be a broker this weekend.