If you're having any problems, or want to suggest some improvements, please post below!

Level2 changes
In the last few weeks we've needed to implement some code changes to make us compliant with the LSE's rules on the access of Level2 data.

The following requirement is now in place:
You can only use 1 program on 1 computer to access Level2 on MoneyAM using a single username.

This means that you are able to view as many Level2 windows using any one particular browser, or program, that you wish, however you will not be able to use both Firefox and Internet Explorer at the same time (the same goes for using Quote Tracker or TradeSeeker at the same time as viewing it using a web browser)

If you find you're being logged off of MoneyAM's Level2 with the message 'you've logged on from another location' then check the above and make sure you're not running any other programs at the same time before reporting this as a bug.

greekman,

At the moment we don't know what's causing these problems to occur.

From what we can see, from the email you sent us, the cookie is being set correctly however when you're hitting our servers with the login information the same cookie's not being sent.

James is currently adding some debug into our code so we can track your login more easily and see what's going on. We'll post here when that's in place and take it from there.

Thank you for your patience.

J.

Im still have that problem on my main puter,same as greekman,but only on one pc,still unable to use it for over a week,nothing was changed and i can log onto any other website going but not MAM,its a mystery to me :-( but MAM will run on every other of my puters.

Oh well,i aint going to worry to much about it,its just frustrating !!!

Rick...

J

Thanks

Mega,

If we get to the bottom of greekmans problem, we can try the same for you.

Ian

thanks mission control.

Ian,

Please can you check the FTSE 100 Heatmap and % gainers/losers. Some stocks are listed that should not be there (eg. OOM, SCR) and others seem to be missing (eg PRTY)

Daz

daz,

I will get one of our tech guys to take a look.

Ian

I'm suddenly being asked to install a certificate every time I log in to moneyam. Why is this happening? Everything was OK until a week or so ago.

Bonfield,

I have been getting the same, with also being loged out every time I attempt to click any link. It must be their end and they are trying to sort it. Firefox works with no problems, so it appears it's only when Internet Explorer is used.

thx for that greekman, I'll give firefox a try till they fix it.

bonfield,

What URL is in the location bar when you get the security warning?

J.

Just to inform everyone that after obviously a lot of graft by those at MoneyAm, my problem re continual logging out when using IE has been sorted. No doubt Ian will update this thread when time allows. Would like to thank all those involved re this. Although the problem caused some frustration, it was good to be continually updated on the situation, and not left in the dark.

greekman,

I'm glad it's working for you.

If anyone else, that was having problems, can try again with IE and let us know how you get on, it would be very useful.

Many thanks,
J.

greekman,

Thank for that, and just to let everyone know the logging in/out problem should now be resolved - obviously if you do have any problems just let me know,

Ian

It's improved but is intermittent now. Left screen for 20 mins and it logged me out. The url is below. Digi Cert Security Services SA was the certificate provider.

http://www.moneyam.co.uk/action/nav/stockWatch

bonfield,

You appear to be using .co.uk as the suffix, can you change this to .com and use that in the future? You may need to alter any favourites you have saved.

Regards

Ian

bonfield,

I've made moneyam.co.uk addresses redirect to www.moneyam.com addresses so that problem should go away.

J.

Ian,

Rogue orders on XTA L2 2216
Thx
Di

Di,

I will get them removed,

Ian

Ian, rogue orders on csr
thx