Leaked universal credit memo shows jobcentre staff struggling with rollout
Jobcentre whistleblower tells Dispatches that computerised benefits scheme is ‘unworkable, poorly designed and out of date’
The Guardian, Monday 27 October 2014 12.14 GMT
A leaked staff memo at the Department for Work and Pensions (DWP) appears to show the government is still struggling to roll out its flagship welfare programme, universal credit (UC), across the UK.
The memo, seen by the Guardian and titled:
“Ideas please: Sinking”, appears to be a plea from a jobcentre manager to her staff for solutions to tackle an ever-growing workload brought about by the new system for delivering social security to more than 7 million people.
The internal email, sent in late September and uncovered by Channel 4’s Dispatches as part of an investigation into UC to air on Monday evening, appears to show that one of the 60 centres where the scheme has been rolled out is generating such a substantial backlog of claims, centre staff will have to work three times more than their limit to clear it.
UC, which is projected to generate £7bn in economic growth to the UK, will combine six benefits, including jobseeker’s allowance and housing benefit, into a single payment, which will rise and fall more smoothly with people’s circumstances.
The DWP had promised to have 1 million people on the scheme by April 2014 but, dogged by delays and tens of millions of pounds of IT write-downs and write-offs, the original timetable has been scrapped. Just 15,000 people are on the system.
"He added that UC’s IT for staff on the ground is “completely unworkable, badly designed”, and already “out of date”."
more shambles here:
http://www.theguardian.com/uk-news/2014/oct/27/universal-credit-leaked-memo-scheme-rollout