Hello,

Unfortunately we have needed to restore from a backup everyone's Stockwatch lists, newswatch lists and terminal views.

The backup was from last night (midnight), so any changes that have been made since then will have been reverted.

We're very sorry for any inconvenience this may cause.

J.

PW - I'm sure MoneyAM will get on top of these problems eventually. Etrade can't be happy about sending messages out every other day apologising for the loss of the L2 service. They won't get their DMA commissions if their customers can't see the book!

Let me assure you that we are working on waht has been causing these temporary outages and at this point all I can do is apologise. However, as soon as we have resolved this we will update you.

The site should now be fully operational

Ian

Ian - I can lend you my old IT hammer if all else fails :-) Good luck with the bug hunt.

Hi,

I believe I have stabilised the site now and I am investigating the cause of these problems.

J.

I know you are trying to compete with @dvfn but there's no need to copy everything they do!

l2 down again?

Hello,

I've been working on the outage problems for the last 48 hours or so and have found the cause. I will be working with our software vendor during the coming week to get the root cause resolved.

Thank you for your patience while we resolve these troubles.

J.

PW,

Should be coming back to you now - again I apologise.

JT has been working on several theories s to why this is happening, and this latest short outage has proved one for him - therefore we should now be able to fully resolve this.

Regards

Ian

yet another ?

Frustrating

PW,

Again I can only apologise at this point - please rest assured we are working to resolve this, and hope to have a permanent fix in place as soon as possible.

Ian

We have a support request logged with one of our software providers regarding this issue.

Meanwhile we're doing everything we can to stop it from occuring.

Your patience during this time is appreciated.

J.

WHY?

Twice today

PW Carnell,

Please see posts 11,15 and 16.

As soon as there is more information, it'll be posted.

J.

Site seems very poor this am - have had two occasions of "down for essential maintenance"

Fundamentalist,

Please accept my apologies, we have had technical issues this morning which are related to the problem we are working to resolve. JT will update when he has been able to isolate the cause and resolve it,

Ian

Sorry Im not at all happy with that reply in post 19-its almost advfnish in its dismissiveness imo.Patience is not inexhaustible and these problems have been ongoing for over a week.When you have a limited time during the day to trade, its particularly galling and potentially very expensive -we all have crosses to bear and many of us like you also have services to provide and paying customers to satisfy.

PW Carnell,

You have my apologies - I agree that this problem has become frustrating for our customers to say the very least. Again, I can assure you that the technical team are working on this, and I will as always keep you as updated as possible as and when I can.

Ian

Cheers Ian.